my game will downloaded word poster not I get (cannot view video)

I've had this game for Word 5 more years and now all of a sudden when I try to open it I get a black screen and the message may not display video and it brings back me to my office. My partner will not admit to download something again. But I know that he tried to get this computer, so he can watch TV and videos on this subject. My home page is Yahoo and my default browser is Mozilla Firefox, is it possible that a program has been downloaded, which does well with my setup?
Help

Hi Victoria23,

·         Have you tried using Internet Explorer and check?

·         Did you do changes on the computer before the show?

I suggest you to consult the article in the Microsoft Knowledge Base and check if the problem still persists.

 

Resources for troubleshooting problems in Windows XP

http://support.Microsoft.com/kb/307960

Let us know if it helps.

Tags: Windows

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