My glimpse becomes black when I select the Lumetri Creative filter - Please help

Hello

When I select the Lumetri Creative such as "Cold Blue" filter, my preview screen turns black. When I uncheck the box, I see the clip again. Even when the screen is black I managed to play and I can hear the sound, but there is no picture.

I restarted my laptop a few times, but that did not help. Someone knows how to fix this?

I use Adobe Pro CC v9.2

my laptop is:

-Dell XPS13,

-Intel Core i5 2.30 GHz,

-8.00 GB Dual-Channel DDR3 @ 930 MHz

-10 Windows


Also, I am a newbie (Please be nice )


I'd appreciate any help on this, thanks!

Hi Lopesp,

When I select the Lumetri Creative such as "Cold Blue" filter, my preview screen turns black. When I uncheck the box, I see the clip again. Even when the screen is black I managed to play and I can hear the sound, but there is no picture.

I restarted my laptop a few times, but that did not help. Someone knows how to fix this?

I use Adobe Pro CC v9.2

my laptop is:

-Dell XPS13,

-Intel Core i5 2.30 GHz,

-8.00 GB Dual-Channel DDR3 @ 930 MHz

-10 Windows

What graphics card is installed?

Please see if there is an update available for the video drivers.

Try the following steps:

Open you project, click file > project settings > General and change of video rendering 'Software only in mode' click 'Ok' and 'remove the Previews.

Thank you

Ilyes Singh

Tags: Premiere

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