My HP 8600 analyze a computer

My HP 8600 will not scan a doc A4 of text to my iMac, it will scan photos however.  A file is sent to the computer, but there is just a single dark bar across the page.

@Fendude 
Welcome to the community

I will definitely do my best to help you with your scanning problem.

However, I ask that you please let me know some more useful information to help me the problem of the search for you.

Please respond to me with the following. If there is no action here that you haven't tried, please try them before you answer and include the result:

  1. How the printer is connected (USB / wireless / wired / Bluetooth)?
  2. What Mac OS X are you running?
  3. Did you test functionality of the hardware (made copies) and they also have questions?
  4. Have you tried to uninstall and reinstall the software?
  5. Is the printer plugged directly into the wall outlet (avoiding the power and surge bars)?
  6. Have you tried using a different USB/Ethernet cable, you are connected wired?

Thank you

Tags: HP Printers

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