My HP Deskjet 5740 printer does not recognize my new HP Photocartridge 348

My HP Deskjet 5740 printer does not recognize my new HP Photocartridge 348. It is brand new, not expired, official but I only get black prints. I can't find anything useful on the HP support site. The printer is not set to only print in black.

The cartridge goes in the slot for cartridges of blacks, there is no colourcartridge in the other location at this time. So either he needs a color cartridge to work together (but how to know I'm not only to print my photos with the colourcartridge and using the photocartridge as a black cartridge cheap?) or the printer believes that the photocartridge is just one other black ink cartridge.

Any suggestions?

The Photo cartridge has not all the colors, Photo black, cyan and light magenta.  It is used in conjunction with the color cartridge (which feeds the cyan, magenta and yellow) for photo printing.

If you want to print in color, you will need a color cartridge.  The color cartridge can print in black (approximately) by itself, but the photo or black print cartridge cannot print without the color cartridge color.

Tags: HP Printers

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