My HP DVD/ROM does not appear in the device under my computer Manager or when I scan for readers.

My HP DVD/ROM does not appear in the device under my computer Manager or when I scan for readers, most of the time.  Every now and then it will be visible and I can use it but 90% of the time it does not exist.  I tried the regedit fix, nothing.  I tried the program Microsoft Fix It, it tells me it cannot locate a DVD/ROM.  I removed, cleaned and reinserted my DVD/ROM drive, but no difference.  I tried everything, except the upgrade to Windows 7... who will be my last resort.

Hello gargoyle28m,

If your hardware is not detected to upgrade to Windows 7 is not a resolution. This issue may be caused if the DVD drive is faulty or connections loose on the mother board. You may need to check the connections. I suggest you check if the DVD drive works on another computer. You can contact the manufacturer of your computer to help you with this problem.

Thank you
Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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