My HP ENVY 4500 does not print

I recently bought a HP ENVY 4500 printer I it connected wireless through e-print HP, but it does not print any PDF files or documents web page, it would only print Microsoft Office documents. I tried to manually connect via USB, but it does not print anything, it just says: queue when I check on my Active printers the print job disappears as if its been printed.

Any help on this would be greatly appreciated.

Hi there, I should have asked you to confirm if you try to print from a mobile device (smartphone or Tablet) or a laptop/Macbook computer.

If it's the former, take a look at this support document covering start with ePrint to your wish of 4500

http://support.HP.com/us-en/document/c03721293

If it's the last one here is a link to some troubleshooting steps for issues that you may experience when you try to print wireless

http://www.HP.com/global/us/en/wireless/troubleshooting.html

Post back after you have reviewed the information and let me know how you get.

Best.

Tags: HP HP Printers

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