My HP envy does not stop and the screen is black

I tried to restart my laptop but it will not turn off and the screen is black. Help, I don't know what to do!

Hey Raacbell,

The ENVY Ultrabook series has a built in battery which can not be easily removed without disassembly.

If you need to replace the battery due to regular wear of the Lithium-Ion battery on the road, you can see how to replace from page 35 here: HP Envy 4 - Maintenance and Service of Guide.

Thank you!

Tags: Notebooks

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