My HP HPE desktop computer can no longer communicate with my OfficeJet 6500 e7 n - z all-in-one

My HPE Office has Windows 7 64 bit desktop and OfficeJet 6500 n - z e e7 are wired and fine until this morning when I downloaded and installed a "Coupon Printer' programme of work. When I tried to print a coupon, it wouldn't print. There is no error message. It just wouldn't print.

Then I noticed that installing printer Coupon had changed the default printer for the fax printer. After that I changed the default value for the 6500 regular he still wouldn't print. I ended up uninstalling the printer Coupon progam but that did not help. The Toolbox of the printer, I learned that "the computer is unable to establish two-way communication with the printer.  The proposed solution was to try to update printer drivers. When I tried it, but the "HP Update" window only offered 'HP Photo création' software, no driver updates. I tried to restore the system to the two most recent previous restore points, but that doesn't work anymore.

What must I do to re-establish communications between Office HPE and the OfficeJet 6500?

Hello hansford,.

There are many other procedures for troubleshooting that you can try to restore the functionality. Click the link below for assistance through troubleshooting:

http://goo.GL/IFgOc

Tags: HP Printers

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