My HP laptop says it is not connected to the internet, but I can still surf the web very well.

All windows applications claim that I am not connected to the internet. So I can't change all the details such as my password or an image. Charges of the app store, but when I go to install an application she claims that I am not connected. I tried many things to fix it, I'm not connected to a proxy, I've had this laptop for about a month and he began to do about two weeks ago.

Hello

Thanks for posting your query in Microsoft Community.

According to the description, I understand that you are facing inconvenience when you install Windows store applications.

Please follow the methods below to solve the problem:

Method 1: Reset the store of widows.
This command resets the store Windows without changing account settings or remove installed apps. WSReset.exe is usually located in the folder %%SYSTEM.

I suggest you perform the steps below to reset the Windows store.
(1) key press"Windows + R"on the keyboard to open the run window.
(2) in the run window, type "wsreset. exe«and then click on the button ok . » It will clear all hide all Windows store.

Follow the method if the problem still persists below.

Method 2: Temporarily disable all security software, then check to see if that solves the problem.
Temporarily disable anti-virus software or other security software installed on your computer.

Warning: security software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3: Run the network troubleshooter

I suggest you follow the link to perform network troubleshooting.

http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7

I hope the above methods will help you solve the problem. Please let us know if you need help with Windows.

Thank you.

Tags: Windows

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