my hp officejet 6700 stopped printing in color. the levels of gray is OFF. Help.

I have HP Officejet all-in-one Premium 6700, use Windows 7 64-bit; no error message; just will not print in color. Use a black non Hp cartridge, which ceased all impressions; bought the new black 932XL cartridge; now the printer prints, but only in color B & W, other cartridges are HP and will not empty (1/2 full). Advanced grayscale setting is DISABLED. Still will not print in color. All the test pages are B & W. diagnosis & questions do not address this problem.

For the problems of quality of printing, such as missing colors, there is a document located here with steps to help solve the problem.

In addition, if you print a Page of Test of autonomy of the device it also print without color in color blocks?

I hope this helps.

Tags: HP Printers

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