My HP officejet pro 8500 has more - will print from my laptop, but not by the desk top

It prints my laptop downstairs, but not from the Office superior or smart phone. There is a Wi - Fi connection.  I tried the diagnostic tests and does not issue?


When was the last time the devices were power cycled?

I recommend an oil change of the full power of the system:

Unplug the router when turned on

* Wait 30 seconds

* Connect Router and wait for it to reboot completely

* Reboot the computer after the powers of the router to the top

Unplug the printer when turned on

Disconnect the other end of the power cord from the wall outlet

* Wait 30 seconds

* Plug the printer back to

Try to print now that everything has been updated.  If the unit still does not print, then get the IP address of the printer.  This can be achieved in the Setup Menu > wireless Menu.  Check the IP address which seeks the printing software.

* Click Start menu on PC

* Select all programs

* Select the HP folder

* Select the folder for the HP Officejet Pro 8500 a A910 series

* Select update the IP address

Also check the information contained in the document located here.  Let me know how it goes.

Tags: HP Printers

Similar Questions

  • OfficeJet Officejet Pro 8500 has more eAiO Scan to computer scans only part of the Document

    I am trying to scan my Officejet Officejet Pro 8500 has more eAiO scan to my iMac (Mac OS X 10.6.8).) IT scans only part of the document is scanned. However, when I copy it, the entire document is printed. I was looking for, if I could change this on the officet, or the system of preferences on my mac, but couldn't find anything on the 8500. On mac, I could change something, but it was only the scans on insiders from my computer.

    Scanning directly from the Officejet comes in very handy when the digitization of books, with one hand, I have to push it and the iMac is not in reach of the officejet...

    Otherwise, I am very satisfied with the printer and everything works fine...

    Thanks for any help.

    iMac (Mac OS X 10.6.8)


    I hope you feel better now!

    Please specify the exect option that you use to scan from the control panel of the device.

    What exect icon are you clicking after selecting the scam?

    If it is computer, try to update the latest version of the driver and check if the Scan shortcuts Manager do not appear:

    Click the Apple icon, then software updated. Be sure to select any update HP available.

    If you don't see the specific option yet, you will need to delete all HP software installed completely and install the latest version:

    * Please note that the following steps will delete all HP software installed.

    1. click on menu go (click the desktop, then watch the menu in the bar at the top of the page)
    2. Select Applications
    3 select the Hewlett-Packard folder
    4. double-click on uninstall HP application
    5 follow the uninstall to prompt to select a device to uninstall
    6. press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall
    7 approve any prompt to uninstall all HP software.

    Download and install the latest driver below:

    Finally, update the latest driver by clicking the Apple icon, then software updated.

    If you use another method of scan, please specify which option you use.

    Kind regards


  • My HP Officejet Pro 8500 has more will not install on my laptop with an ethernet cable or wireless. I need help!

    I have a laptop Sony Vaio with Windows 7 and I can't install my printer wireless with my laptop. I tried to use the ethernet cable and troubleshooting, but no option doesn't solve the problem.


    As OEM HP is responsible for the good operation of the printer and their
    drivers provided. Check with HP support, their documentation online and
    drivers and ask in their forums.

    Good luck, you need to update or reinstall the latest driver.

    HP support/troubleshooting & drivers

    Contact HP

    HP forums


    The main issue is probably the drivers, but these can help:

    Add or remove a printer

    Solve printer problems (Vista)

    Solve printer problems (Vista)

    Solve printer problems (Windows 7)

    Open the printer (Windows 7) Troubleshooter

    Find the manufacturer's Web site

    Find and install printer drivers in Windows 7

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • OfficeJet Pro 8500 a: Officejet Pro 8500 has more ADF will not work

    like others, I have this problem.  In fact I do not use the ADF very often and this kind of ignored her, but today, that I needed so decided to try to fix it.  I tried most of the fixes here and the first did nothing, but trying to look at this, I decided to put the paper in the ADF, then open the cover and look to see what happened.  My God, he started work.  I let go a bit and then started to lower the lid.  Heck, he stopped.  Essaye tried again, stopped again that I dropped the lid.  Did that a few times and then being qualified professionally I have the fix engineering, a slight slap on the far side of the adf, as on the back of the printer.  Now, my God, it was only half an hour, but the thing works.  Put three leaves there very well.

    If my thoughts are that some switch or sensor is loose or slightly stuck somehow, and that's the question.  Looking at what others have done, I epxect that they opened and closed the lid several times, because it a bank in the meantime or in the process, and perhaps it's her.  Probably HP guys could tell us what it is?

    Hello @billfern,

    I understand that you were familiar problems of automatic document feeder on your HP Officejet Pro 8500 has more e-All-in-One Printer and after trying to solve the problem, you have found that when you lower the scanner the paper process would stop. I'm happy to hear that you were able to solve this specific problem by giving a bit of a slap to the printer. This certainly isn't a standard troubleshooting step, but one that I saw set a number of different problems!

    In your case, I agree that there is a sensor or roller conflict occurring which is at the origin of the book of power question. This may be due to a defect of the real hardware or a programming problem. In all areas of document feeder, it is not so simple. There are many variables that can affect the document feeder Assembly. Some problems occur after crossing the media statement incorrect Assembly or an overload of the Assembly. Other problems occur if a part in the tray is physically broken. And some points can be caused by a programming problem. However, in all cases, if the charger is faulty a replacement of the entire unit would be necessary that the tray is not a replaceable part.

    It is never a bad idea to update the programming on your machine. Even if your specific Officejet works at the present time, I would recommend sending the last update of the Firmware to it. You can download and run the update of the Firmware by clicking on here.

    Thank you for joining the Forums of HP Support!

  • OfficeJet pro 8500 has more: Officejet pro 8500 has will not be printed sheets

    I have an Officejet Pro 8500 has more printer. I try to print the recipes on cards, but everytime I try to do my printer says "incorrect paper size" and then cancels the job. How can I fix it? I have a macbook... I don't know if it's part of the problem?

    Most programs running under OS X obey the size of default page defined by the Print Center/Printer Setup Utility preferences.

    A notable exception to this rule, however, is that Microsoft Word, which has its own system to decide what paper size to use.

    Change the default value of letter to A4

    Idea of what should be the default paper size is set in the Normal template.

    Go to Format > Document, and then press the button layout... .

    Set the size of A4 paper, and then press OK.

    Press the button by default... , answer Yes to the dialog box, and then press OK.

    - Source

    I imagine that this also applies to listings so instead of A4, you'd look for 4 x 6! Please let me know if that does the trick!

  • OfficeJet Pro 8500 has more: document scanning

    Several pages to the computer and save it as a file, but now he won't, until Apple upgrades my Officejet Pro 8500 has more opportunity to scan the whole of a scan of the page at a time.

    How to scan a document of several pages under the name of a file?

    Hi @Pinnacleport,

    I read your post and to see that since the upgrade to El Capitan, you are no longer able to scan several copies of a file. I will do my best to help you with this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

    I checked the site and the drivers are installed by the Mac drivers preinstalled. HP printers - installing a printer driver Mac using Apple Software Update.

    Check the name of the driver that is installed by the printer. Make sure that it shows just the name of the printer.
    Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Officejet Pro 8500 has more)

    If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

    What application are you using to scan with?

    The only way you can save several pages in a single file is in PDF format. JPEG and other formats will save multiple documents as separate pages. In the printing and scanning window, select PDF and check combine in one document below.

    I hope this helps. If there is anything else I can help you, let me know. Thank you.

  • OfficeJet Pro 8500 has more: impression of 8500 has only black and yellow

    Pretty simple problem.  The cyan and magenta colors do not print.  The cartridges are all fairly new, PLR and lines of supply to the printhead not are not tangled, etc..   I wonder if I need to replace the print head.  The machine is almost 4 years old.

    Thank you


    Hello @thomasapayne,

    I understand that when you are printing on your HP Officejet Pro 8500 has more e-All-in-One Printer Color Cyan and Magenta will not print. I would like to help you today with this problem of print quality. Thanks for the troubleshooting steps that you received before reaching out for support, including. Currently, there are a few quality printing additional troubleshooting steps that can be done to resolve this Cyan and Magenta print quality problem. However, if these measures fail to solve this problem of quality then a replacement Cyan and Magenta Printhead will likely be needed. That being said, can I please have you follow the steps below.

    To begin troubleshooting can I please have you click here. Once the support document opens, please follow the steps under four Solution. This includes step 1, step 3, step 4 and step 5 under four Solution. You may need to run the three print head cleans to unclog the printhead system. Attention do not exceed three clean because the ink is used during the process of cleaning print head. After troubleshooting is completed, please print another diagnostic quality report in order to confirm if the quality issue has been resolved.

    If the problem persists, a replacement Magenta and Cyan Printhead would be necessary.

    The print head should be is original printhead Cyan and Magenta HP 940. The part number is C4901A.

    Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

  • HP Officejet Pro 8500 has more and Windows 8

    Hi all ~

    Can someone tell what it means and walk in a fix?  (You know the question what our level of expertise...)

    We had a HP Pro 8500 a desktop for a couple of years more.  We just got the HP TouchSmart with Windows 8, and while we can print from the computer very well, we cannot analyze.  Loading the CD for the printer, we get a message that says: "install cannot continue...". The operating system on this computer is not supported. Upgrade the operating system"

    We do not know how to proceed.

    Thank you

    Since you get an error that the operating system is not supported, you can benefit from getting on the HP site and download the package from there.  Here is a link directly to this site (US Version): HP Officejet 8500 has more full feature software and drivers.

    In this link you will find all downloads of software available for the printer.

    -Officejet Pro 8500 has more-

    If you install the printer with a USB cable, disconnect the plug before you continue.  I would like to know if I can be more useful.

  • Cyan is not printing on HP Officejet Pro 8500 has more - Air bubbles in the ink tubes

    Hi all

    I know why cyan is not printing.  It is because of the following:

    Ago, I ran out of ink cyan printing ("please replace cyan before continuing").  I live in a remote area and was not able to buy a replacement cyan cartridge, so I read on a hack on the Internet, that was to fool the printer into thinking that the cyan cartridge remained inside ink (just basically restricting the measure gauge so that it read the Full cartridge).  I did it because I had a print document that requires only the black ink, so I knew that this wouldn't be a problem.  Then life happened and I completely forgot my little shortcut, and my wife printed a number of color photos.  I finally had time to cartridges, and I now understood that cyan is not print at all.  I have now opened up the printer and realize that the cyan ink tube is full of bubbles...

    I tried to fix this by printing A4 pages that are for the most part, cyan, but without success.  I even tried to put pressure on the ink cartridge cyan in order to flood the cyan ink tubes - also, it does not work.  I read somewhere that there is a way to actually get some printers to pump tubes with ink, is - it possible on the Officejet Pro 8500 has more?

    Of course, I did all the tools that are pre-set to the arsenal of 8500, but still no luck.

    I know I'm in the situation I am purely because I don't use the device as intended, and people that no one is to blame but me, but I'd appreciate any help you could provide.

    Thank you


    John, looks like you have a problem with the ink system. Unfortunately, what it looks like happened here, is that your ink nozzle, tubing and probably-print head have put dry for cyan. Work around is pretty neat, but it really is only recommended for a very temporary solution. If the ink has dried in the piping, but elsewhere in the printer then can be a decent chance that this printer will be not likely reprint the cyan. You can try to run the automatic cleaning process (up to three times I would say) via the Tools menu in the Setup (the wrench).

    In addition, I'm not sure that this will be a question that has a simple resolution. Apologies, John.


    PS Hope you have a wonderful day and that your time is as beautiful as she is here!

  • Problems with the operation of the Second paper tray - HP Officejet Pro 8500 has more

    I just bought a second paper cartridge for my HP Officejet Pro 8500 has more. It shows up on my printer paper tray 2.  However, I can't understand how to go between the paper trays to get items to print from the individual trays.  A choice should not result when I click on PRINT?  Or if I should not be able to set up a default tray for printing on letter size, but be able to change in the other side, when I want to print an envelope?

    I will be happy to help you with this problem.

    The 2nd test is an accessory. It is not downloaded in the drivers. You will need to do the 2nd tray DEFAULT tray for stationery. Go to your settings on the printer. Choose Preferences and go to the default tray.

    The envelopes and any other type of paper in addition to the letter will be put in TRAY 1.

    Let me know how it goes.

  • OfficeJet Pro 8500 has more: Scanner has stopped working

    Scanner no longer works. Printer turned on and outside, missed scan printer Dr, which did not work, pulled the power cord, checked the wireless network, turn off router then return. Never had this much trouble getting scanner to work. Ideas.


    If you did not, please remove the existing printer software > restart > install a new copy of the software full functionality.

    Assuming the printer is functional, connected, and that print of Diagnostics shows no errors, then consider / try one of the following Scan Options.


    HP Officejet Pro 8500 has more e-All-in-One Printer - A910g

    Full software features:

  • Misalignment of the heads - Officejet Pro 8500 has more e-all-in-one printer A910g

    Oops.  Typical message in subject line.  I'll try again.  I have an Officejet Pro 8500 has more e-all-in-one printer A910g.  I replaced my cartridges of ink three colors, and cannot print, print jobs are in the queue... and I get an error message on the display screen 'alignment failed.  Refer to the documentation for the device for more details. "Also, even though the level of ink Cyan poster now full on the screen, I get no blue on the print head alignment test document.  Help!

    I'm sorry that you are experiencing this issue. Sometimes, when you get this error message, maybe it's the ink or printhead may need to be cleaned.

    Here is a link that can help you with this problem.

    Let me know if it helps. This isn't a software problem, you do not have to uninstall the software and things of this nature.

  • HP Officejet Pro 8500 has more e-All-in-One Printer - A910g. -Fax Confirmation Page

    I have the HP Officejet Pro 8500 has more e-All-in-One Printer - A910g. It works very well, but how to make a page of confirmation by fax, with the impression of a miniature of the 1st page of the document I sent?  I checked the configuration information, but apparently not have indications confirm that I sent the fax through the confirmation page with a small impression.

    Hi dtaylor569,

    Follow the instructions below.

    To activate the fax confirmation
    1. press the arrow to the right and select Setup.
    2. press on the configuration of the fax, click Fax reports.
    3. press on the Confirmation Fax.
    4. tap to select one of the following options.

    • Discount - does not print a fax confirmation report when you send and receive faxes successfully. It is the default setting.
    • (Fax Send): Prints a report of fax confirmation for each fax you send.
    • On (fax) - prints a report fax confirmation for each fax that you receive.
    • On (Send and Receive) - prints a report fax confirmation for each fax that you send and receive.

    Prints a report of fax confirmation for each fax that you send and receive.
    To include an image of the fax on the report
    1. press Setup.
    2. press on the fax, click Fax of Confirmation reports.
    3. tap on (fax) or we (send and receive).
    4. press on the Fax Confirmation with the image.

  • Windows Server 2008 OS is not acceptable for Officejet Pro 8500 has more

    I am installing an Officejet Pro 8500 has more on a network that contains just a Windows Server 2008 R2 (64-bit) computer and a bunch of zero clients.  I read the document "installation of the software of the printer on Windows Server 2003 or 2008" including the updated title hope in my heart.  Unfortunately when I followed the instructions to install from a. MSI file, I get an error message saying "this computer's operating system is not supported", as can be seen in

    I am able to print to this device I have widower of drivers from Microsoft Update, but I want to be able to scan with it.

    I solved this problem by installing the complete package on a Vista laptop then set up a network folder on the server for the scanned images.  I then unplugged the laptop from the LAN and now I can scan using the front panel of the printer/scanner and images appear on the shared folder of Server 2008.

  • What is the best photo paper 4'x 6' for HP Officejet Pro 8500 has more e-all-in-one Printer?

    1 - HP Officejet Pro 8500 has more e-all-in-One Printer

    2 - operating system: Windows 7-64

    3 - no error message

    4 - no change

    5.-j' have been printing in my old ' hp premium more photo paper "and get very dark pictures and wasted too much ink.

    I've been using "hp premium more photo paper glossy" and get very dark pictures.

    Before this printer, I used a Deskjet 5550 with the same paper and get great quality.

    Thank you. Luis Cuenca

    HI cuencaky,

    Here a link to a page with an example of a good 4 X 6 photo paper, you can use with your printer.

    This type of paper is known to work very well.

Maybe you are looking for

  • Droid Bionic problems...

    OK, so I initially ordered my Bionic Sept. 22., Verizon, online and got on the 26nd (monday). This worked well for the first day, then hell began... 27 (2nd day to have) I started to noticed that apps randomly I downloaded just disappeared. Then, whe

  • I am making a new user account, but when I try to call my computer says that he cannot have another name with characters inside

    Original title: new user account... I am making a new user account, but when I try to call it my computer says it cannot have another name with characters inside (>)

  • HTC hd phone music player 2

    I have a new htc hd2 phone and keeps music player switch back to home screen, when I had the music to play he would randomly through the tracks and I wasnot able to play their

  • HP G62 slot work only 1 RAM

    I have a HP G62 laptop with two cards of 2 GB of RAM, but only one of the slots of RAM will work.  If I swap the cards up and down, they both work in the slot in the bottom, but none of them will not work in the upper housing.  Only the location of t

  • Vostro 200 running Win 7 Pro 64-bit

    Computer does not recognize my sound card integrated and said that Microsoft HD Audio.  Headset will not save.  Any help appreciated.  Thank you