My HP OfficeJet Pro 8710 will not be printed in color. I use the cartridges supplied with the printer.

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• My new HP Officejet Pro 8600 will not analyze superior at 300 dpi of the location of the single document.

  My new HP Officejet Pro 8600 will not scan more than 300 DPI when scanning individual photos on the glass plate. I do not use the document feeder. I use this printer wireless on an iMac and a PC.

  Hello

  You can pass the value of hp scan: launch of the demand application, select the shortcut to scan (PDF or JPG to the left) and change the resolution you want and save.

  This will send down the printer settings. So the next time you scan, the printer uses these settings.

  Good impression.

• OfficeJet Pro 8620: Officejet pro 8620 will not be printed by RDP

  We have a new OfficeJet 8620 Pro that we have just set up in a remote office. The user connects via rdp and vpn to another office in our network. When we connect it cannot print. I installed the drivers on the local destination computer. The printer prints from two computers as well. "Through RDP the print job is sent to the computer local and drtops but I get an error Windows 372, printing Service:"

  The Remote Desktop redirected Printer Doc document, held by xxx, failed to print on printer HP Officejet Pro 8620. Try printing the document again, or restart the print spooler.

  Data type: RAW. Spool file size in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. number of pages printed: 0. Client computer: \\LOCAL_PC. Error code Win32 returned by the print processor: 2147500037. Unspecified error

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  It seems to imply that the 8600 series need another type of driver but I can't find the driver that he needs.

  Any help would be appreciated.

  You can resolve this problem by installing the driver Laserjet 6980 on your print server as an additional driver for your printer.

• OfficeJet Pro K850 will not stop print an alignment Page

  Hello world

  I had not used my K850 printer for about 6 months, so when I need to print something with her, I ran the option first cleaning the print head.  I had to run to the top through the three levels in order to get their own.  After this for good measure, I ran the head alignment utility.  The problem occurred during the alignment.  For some reason any he will not fulfill the alignment process.

  No matter what I tried the printer can print the pattern of alignment at all times using only the black and yellow inks. Even if I stopped, remove the power cord and restart, after that it goes through the boot sequence, it begins in the same page with the two same printing inks.

  I managed to interrupt long enough to install the latest firmware but the problem still remains.  In addition, in this case weather or not, it is connected to my computer, so I guess the problem is in the printer, not the driver.

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  Thank you

  Hi there curley2003,

  This article should cover the problem you are experiencing. These measures help and tell us if it helps:

  Manually align the

  Control Panel

  Use the following steps to align the print head using the control panel:

• My officejet pro 8600 will not stop printing if I turn it off. How can I get it to stop printing.

  I was printing a web page and it did print the first page ok but she continued printing at least 25 additional pages.

  I had to disable the printer, because there was nothing I could do to have it stop printing.

  Hey maNicRich,

  How this 8600 is connected to your PC? (USB, Ethernet or wireless)

  What is the operating system of the computer you are printing from?

  Have you tried to restart the PC (and router if connected network) in an attempt to clear the stuck job?

  Have you run printing HP and doctor Scan?  To access the HP PSDR click here.

  Let me know the answers to these questions, and I'll do my best to help others.

• HP Officejet Pro 8500 will not send or receive faxes

  HP Officejet Pro 8500 will not send or receive faxes. 'Run Test Fax' indicates that everything passes.

  Then see HP support pages for your model, its their equipment & the fax is independent of the victory

• OfficeJet Pro 6978 all-in-one: OfficeJet Pro 6978 / will not download drivers

  I just bought this printer Office Jet Pro 6978, All In One Printer.  It won't let me download the driver listed in the steps to implement, it fails every time.  I tried to use the CD that came with it, it gave me a message "this computer's operating system is not supported."   So this printer will not work on my 64-bit?  Or elsewhere?  My computer is a HP.  Where can I find a download driver for this printer for my operating system?  When it prints, it prints a nonsense.  % beginprolog % beginresource: file and so on with such things.  I am at a loss... Any help would be great.

  Hello

  Sorry, but the printer is not supported on Windows Vista 64-bit.

  64-bit support is only available in Windows 7 or later operating systems.

  You can find the printer specs below:

  Vista 64-bit is not supported.

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-6970-all-in-one-printer-series/8289585/model/11161264/document/c05061732/

  You must upgrade your operating system to a later version to use instead an OS 64 - bit, Windows Vista 32 - bit to insall or replace it with another printer, compatible with your operating system.

  Respect,

  Shlomi

• OfficeJet Pro 8210: Officejet Pro 8210 will not print - need to finish the setup message

  I have installed, implemented the 8210 OfficeJet Pro, HP Universal print driver HE managed mode, installed ink cartridges and printer alignment sheet printed.

  I plugged it in via USB, and the system set up the printer correctly.  I went to print a test page and the printer displays the following message:

  'To print, you must complete the installation.  Press OK and follow the instructions or choose? ».  I press OK, but nothing is displayed, it just goes back to the main menu and the help screen is useless.

  I can print reports in the menu of the printer very well, it will not just print the system Windows 10.

  I've implemented 8 of them exactly the same way with no problems.  I think I can try free managed mode.

  Does anyone know how to reset the printer to factory specifications, so I can restart the entire process to help self-directed mode?

  I took a cat with HP to solve the problem yesterday.  We had to install the full version of the software rather than the base driver.

  It's strange because I had a different Pro OfficeJet 8210 on my work system a few days earlier by using the old driver.

  In any case, it worked, so the problem is solved.  Sorry for without closing the post earlier.

• HP Officejet Pro 8620: HP Officejet Pro 8620Print will not print oversized envelopes

  I thought I had followed the instructions allegedly simple re plug my new printer HP Officejet Pro 8620 in turn. Something to do with the connection via ethernet? I plugged it with a money USB cord.

  Then, when I tried to print something printable HP, the site does not recognize or find my printer.

  I also can't seem to print envelopes of various sizes. The instructions to keep your printer drivers on the evolution of the saying.

  Can you please help? The saleswoman of Staples said it would be easy. HAH!

  Thank you for your time and let me ride my rants. I enjoy your site and it.

  Hello

  HP pads are only available in the network connection, and no USB connection.

  To connect the printer to the network yoru connect it to your router wirelessly or through an Ethernet cable to any of the router LAN port, then you can activate printable HP.

  You must reconfigure the printer by opening the HP Officejet Pro 8620 software, and then click the utilities tab.

  Click Printer Setup and software and follow the steps to connect to a network printer.

  To set a custom size support size envelope follow these steps to configure the size within the confiugration forms your system, then the size configured support will be available in the print driver.

  You can follow these steps to set a medium size custo:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8610/8620/8630-e-all-in-one-printer-series/5367611/model/5367613/document/c03890386/

  Note that the printer supports a size order of 76 to 216 mm (3.0 to 8.5 inches) wide and 127 to 356 mm (5.0 to 14.0 inches) long. any value higher or lower is not supported and is not listed by the print driver.

  Shlomi

• Now my HP Officejet Pro more will not print Photos or anything else!

  Here I am once more.  I finally solved the problem that I had been downloading the software for my HP printer after that I downloaded Windows 10.  I could not download any software without getting an error message 'download cancelled '.  I was able to print pictures and letters typed with WordPerfect X 6.  I'm embarrassed to say that I accidentally fell into the solution and now I can scan, send faxes again.  Yay!  Problem is NOW, I'm more able to print photos, or anything else!  I go through all the motions and send the message to the printer to print, but nothing happens.  I have already run the hppiw.exe and configure the printer.  When I try to run the HPPSdr.exe, he unzips the file, the printer appears as "installed" and click on the 'Next', I get a screen with 3 different ways to connect the printer to my computer - I choose USB because it'S the way I was connected.  Then I get a message telling me to do that my printer is on (it is)!  and try a different USB port (I have) or try another USB cable (I HAVE!)  OK, so FINALLY I get to the point where I am able to print on a HP Officejet Pro 8600 N911g series Print Page of Diagnostic quality, AND DOES IT!    But I also know there is a problem with the software and I need to uninstall and click the Support link and the Driver to download new software.  But when I click on the link, I'm told I'm not connected to the internet - here we are again.  I'm exhausted.  I am 65 years old and I've been at this for 96 hours.  I've corrected the problems of scanning, but now I can't print while yesterday I was able to do it!   Arrrrggggghhhhhh.

  Can someone tell me why I get the message 'not connected' when in fact I AM connected to the internet?  sigh/smh

  Hi @Galego,

  Welcome to the HP Forums!

  I see that you can not print with your HP Officejet Pro 8600, on 10 of Windows, and I'm happy to help you!

  Please, try the steps in the following order:

  • Uninstall the software. Uninstalling the printer software.
  • Unplug the printer USB cable.
  • Clean boot the computer. How to perform a boot in Windows.
  • Disable all Antivirus programs. Disable Antivirus software.
  • Disable all firewall programs. The WF of end-to-end.
  • Create a new user account. Management of user accounts and connections (Windows 10).
  • Reinstall using the printer HP install wizard for Windows. (Wait for the software to tell you to plug in the USB printer cable).

  Then, run the HP print and Scan Doctor to verify that everything works.

  I hope these steps help!

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

• OfficeJet Pro X476dw: Officejet Pro X476dw will not stay connected!

  I've been struggling with my printer is connected via the wireless connection.  Recently, I thought it may be the firewall and had my disable the firewall administrator (which did not help).  I have several devices working on my wireless network, and none of them (with the exception of the HP printer) have no problem to stay connected.

  Here are the questions:

  • When I am able to connect to the wireless printer, sometimes it says connected but still does not print.
  • Connects and disconnects randomly.  So I go back in the connection process.
  • Sometimes when connection it does not recognize / 'see' my router, which is 2 feet away.  I turned off my whole system and rebooted and the printer still does not recognize the network.

  I did the following, with no relief:

  • Close my entire system (computer, modem, printer and router) and restarted.
  • Uninstalled and reinstalled the printer.
  • Reset printer factory (to start).
  • Recycled turned off and rebooted my router.
  • Confimred my router had the latest Firmware.
  • Ran each diagnosis available through HP and all he says is that it is not connected (duh!)

  My hardware is as follows:

  HP Probook s 4540, running Windows 10 (64)

  OfficeJet Pro X476dw

  ASUS AC3100, RT-AC88U router

  Please respond with any ideas/suggestions.  I really like this printer for my small business when it's working, but at this point if I can't get this resolved fine goodwill that I can't spend more time trying to get it operational.

  Thank you for your time and help!

  Thanks for the clarification!  I'll take a look and respond back!

• All-in-one Officejet Pro L7780: driver HP Officejet Pro L7780 will not install with Windows 10

  Recently, my HP Officejet Pro L7780 stopped printing. I uninstalled the driver and then reinstalled the driver from the HP website. Every time, when installing, I get a message that "bing bar does not work on this version of Windows. Once the installation is complete, the test page is fine but I can't print from one of the applications (e.g., WORD, Adobe Acrobat, etc.), getting an "Error printing" message, rather than each time.

  I use Windows 10. The printer was working fine since I've upgraded to Windows 10 until recently.

  I've uninstalled and reinstalled the driver several times as suggested on the HP website. Any suggestions on how to solve this problem.

  Thank you.

  Hello @AMNYC2015and welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you are having errors in the print driver. I would like to help!

  I recommend to remove the cartridges ink and starting by a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  I also recommend running the HP Print and Scan doctor.

  Good luck and please let me know the results of your troubleshooting operations. If this solves the problem, click on accept the Solution below, as well as others to find the answer.

  Thanks for posting on the HP Forums!

• OfficeJet Pro L7580 will not hold settings network by hand... not visible on the network

  Yes... Once again... Another question about the famous OfficeJet Pro L7580 all in one.

  I can't write all the IP settings and get the machine to save.  No matter how many times I try, it's always defaults to "automatic" and when I print the network settings page I get all the relevant numbers as 0.0.0.0.  I tried the network diagnostic tool, I have read all the instructions, I am a network expert.  I searched this problem on Google and all I see is to throw this thing in the trash.

  I also downloaded the official patch from HP for Windows 7 64 bit network, but when I try to run this fix, it is said that the patch is not provided for Windows 7.

  Should I trash this thing or is there a fix. ?

  Thank you

  Thank you

• HP officejet pro 8000 will not grab the paper - paper jam flashing guard

  ADVICE ON GLADE

  There is a document with steps to help correct an error of jam on Officejet Pro 8000 light. This document can be found here.

• HP officejet pro 6830: will not print in color

  I just bought an officejet pro 6830 e al. in a printer and I can't seem to print in color. I can copy in color by manually typing the colors and all my test prints out ok too. I even tried to clean the print head.  My operating system is a Mac OS X 10.11 El capitan. Can anyone help with this problem.

  @mzacc, welcome in the community of HP,

  I saw your post about how you are unable to print in color, to your Officejet 6830 and I wanted to share my own suggestions with you. See the link and the steps below and judge. You should be able to print in color later.

  • Click on this link and try all the steps: color or black cartridge isn't printing
  • Here are some other suggestions, I have to try the Mac:
  1. Reset the printing system
  2. Restart the Mac.
  3. Download and install the complete driver: e-all-in-one HP Officejet Pro 6830 Printer series full feature software and drivers
  4. In addition, to download this driver: HP v3.1 for OS X printer drivers

  Click on the "accept as Solution" If the issue has reached a resolution! Hit thumbs up below like my post or show thanks to me to lend a hand!

  Have a nice day