My HP Officejet Pro Wireless is not printing black even with a new cartridge.

My HP Officejet Pro Wireless is not printing black even with a new cartridge.  Help!



Of course check that the cartridge is very savvy.

As OEM HP is responsible for the good operation of the printer and their
drivers provided. Check with HP support, their documentation online and
drivers and ask in their forums.

Good luck, you need to update or reinstall the latest driver.

HP support/troubleshooting & drivers

Contact HP

HP forums


The main issue is probably the drivers, but these can help:

Add or remove a printer

Solve printer problems

Open the printer Troubleshooter

Find the manufacturer's Web site

Find and install printer drivers in Windows 7

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

Tags: Windows

Similar Questions

  • OfficeJet 6500 Wireless will not print black ink. Replaced by the new basket.

    Wagon seems a little different from my previous. I have windows 7 64 bit operating system.

    When you have changed the cartridge, the printer tried to automatic alignment?  How it went? (Success or failure)

    So, you did a printhead cleaning (3 levels is preferable in this case)?

    * Press the key on the front panel of the printer

    * Press the arrow on the right for tools, then press Ok

    * Press the arrow on the right for the clean Printhead and press Ok

    I also remove the black cartridge in the printer and try to clean the electric contacts with a clean, lint cloth and water.  Also wipe the contacts in the printer (make sure it is turned off during this operation).

    There is also a document with the steps to solve a problem of printing such as this one.  The document can be accessed here.

    If you get to step on replacing the printhead, then you have two options.  This being a wireless Officejet 6500 (E709n) it is probably out of warranty.

    (1) we can try the workaround provided by Bob_Headrick in the thread found here.

    (2) you can buy the print head since with CN643a part number HP parts store.  The print head sells currently for about US $70.

    (3) you can buy a new printer because it would be not much more than the printhead and would come with a full factory warranty.

    I hope this helps.

  • OfficeJet Pro 6830: Can't print multiple copies with my new 6830 Pro of Officejet

    I installed my 6830 and have updated the drivers.  It is on my home wifi network and works well.   All functions work perfectly, but when I try to print multiple copies by selecting the number of copies in the print dialog in Adobe Reader, MS Word and MS Excel, all I get is a copy no matter how much I said.  (This is probably true of other software, too, but these are the only ones I've tried so far).  This makes print multiple copies very tedious.

    Why it won't print multiple copies, and how to fix it?

    Welcome to the HP community @JoetheGOM ,

    I read your post about how you cannot print multiple copies of your Mac 10.7, running to your Officejet 6830. I have some suggestions for you below!

    Try these steps in order:

    1. Reset the printing system
    2. Repair disk permissions
    3. Restart the Mac.
    4. Install the complete driver here: HP Officejet Pro 6830 e-all-in-one printer
    5. Repeat your impressions.

    If you cannot always make several copies, try posting this question in Apple Support communities.

    Have a great Monday

  • Office Jet 6500 E710n-z will not print black even just replace the cartridge with a new one.

    This is the 3rd time having problems on "black" even printing ink isn't empty (but the level is low, like a quarter left).  In the previous cases, I replaced the cartridge and the problem resolved.

    The 2nd time was last week.  After I changed the cartridge, it worked (for only 1 week) and the problem is back.  As the ink is full this time and it worked fine when I just changed it, I suspect it is the problem of my printer instead of the cartridge.

    I did clean the print head and align the print heads, but the problem persists.  Please advice solution.  Thank you!

    I hope that the printhead has no need replace. I would like to look at this document on faulty production for your printer model.  I know some steps here mentioned you already make. Please just read / ignore those and try the ones you have not yet completed.  It presents various ways to clean the print head; If you have just done the cleaning of the box tools, I'd defiantly that manual. It also has a ride to make sure that the product firmware is up-to-date.  Here is the link:

    I hope this helps.

  • CX047B not ink black, even with the new print cartridge


    I have this HP Photosmart 5524 / CX047B printer that does not print the black cartridge same all replaced the cartridge with a new one. I tried to launch the report on print quality and everything was fine. But once I started to print the black ink is not printing. Please let know us if I a matter of adjustment. I tried using a different laptop but stil the same question and turned the printer has a problem.

    Hi benmad,

    I see that you have trouble with your black ink.

    Please complete all of the steps described in the following document; Printer cannot print black ink or color ink, or prints blank Pages Although I hope that this solves the problem, he couldn't. As you have a 5524, if the problem persists, I suggest you call HP telephone support, even though your printer is no longer under warranty, you may need a replacement printer.

    The number of call HP is 1-800-474-6836 for the Canada and the United States, or you can Contact HP worldwide.

    Please let me know if the document solves the problem, or if you called HP and the outcome of the appeal. Thank you.

  • HP OfficeJet 6500 wireless do not print because there are 2 days, I changed my wireless router

    Original title: print printer print

    My HP OfficeJet 6500 Wireless will not print because 2 days ago, I changed my wireless router. The printer is no longer under warranty and I'm using Windows 7 OS. I have

    Assuming that there is a wireless connection to the printer, the most likely cause of the problem is that the printer is configured to obtain its IP address automatically, and the new router has assigned to the printer an IP address that is different from that which was initially awarded.

    To check if the above is the question:

    Controls on the front panel of the printer allows you to print a Network Setup page:
    From the home screen, press the right arrow, and then select Setup.
    Touch reports, click Network Configuration Page.

    Find the IP address of the printer on the Network Configuration page.

    On your computer, go to devices and printers

    • Right-click on your printer icon, and then select "printer properties".
    • Click the "Ports" tab
    • WITHOUT clicking anywhere in the list of ports other than the right scroll bar, find the line highlighted (the one with the box in the box)
    • Is the 'Port' the same as the IP address of the printer that you noted on the Network Configuration page?
    • Assuming that the port in the printer properties dialog box is not the same as that shown on the Network Configuration page, click the "Configure Port" button and enter the correct IP address in the box "printer name or IP address.
    • OK your way out

    To avoid this problem does not happen, read the User Guide for the your printer and configure the printer to use a static or fixed IP address.  Choose an address that is in the same subnet as the router but outside the range of addresses used by the DHCP server on the router.  You can find this information on the configuration of your router utility.

    For example, most Linksys/Cisco routers use the IP addresses of the form 192.168.1.x and allocate addresses in the range to  In this case, you should take a static IP as (20 is outside the range of 100 to 150).

  • Now my HP Officejet Pro more will not print Photos or anything else!

    Here I am once more.  I finally solved the problem that I had been downloading the software for my HP printer after that I downloaded Windows 10.  I could not download any software without getting an error message 'download cancelled '.  I was able to print pictures and letters typed with WordPerfect X 6.  I'm embarrassed to say that I accidentally fell into the solution and now I can scan, send faxes again.  Yay!  Problem is NOW, I'm more able to print photos, or anything else!  I go through all the motions and send the message to the printer to print, but nothing happens.  I have already run the hppiw.exe and configure the printer.  When I try to run the HPPSdr.exe, he unzips the file, the printer appears as "installed" and click on the 'Next', I get a screen with 3 different ways to connect the printer to my computer - I choose USB because it'S the way I was connected.  Then I get a message telling me to do that my printer is on (it is)!  and try a different USB port (I have) or try another USB cable (I HAVE!)  OK, so FINALLY I get to the point where I am able to print on a HP Officejet Pro 8600 N911g series Print Page of Diagnostic quality, AND DOES IT!    But I also know there is a problem with the software and I need to uninstall and click the Support link and the Driver to download new software.  But when I click on the link, I'm told I'm not connected to the internet - here we are again.  I'm exhausted.  I am 65 years old and I've been at this for 96 hours.  I've corrected the problems of scanning, but now I can't print while yesterday I was able to do it!   Arrrrggggghhhhhh.

    Can someone tell me why I get the message 'not connected' when in fact I AM connected to the internet?  sigh/smh

    Hi @Galego,

    Welcome to the HP Forums!

    I see that you can not print with your HP Officejet Pro 8600, on 10 of Windows, and I'm happy to help you!

    Please, try the steps in the following order:

    Then, run the HP print and Scan Doctor to verify that everything works.

    I hope these steps help!

    If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  • OfficeJet Pro 8620: Does not print color

    My 8620 Pro Offoce prints only in black except when I print a test page. I have a Mac running OS X El Capitan. I have updated the drivers so that changed with hp ink cartridges ink cartridges. I can't understand why nothing prints in color. Can anyone help?

    Welcome to the HP community @Walt_1,

    I wanted to tender hand to try to help with the problem you are having with your Mac running 10.11 does not print black when you use your Officejet 8620. As the test print black pages, we know that the printer itself works fine, and the problem is software partner. Here are some steps I suggest for you to try.

    Let me know the results if you please!

    Testify of my answer by hitting the thumbs to the top slot

    Click on the button "Accept as Solution" if I helped you reach a solution.

    Good luck, I hope this information helps

  • OfficeJet Pro 860: Does not print envelopes

    My printer stoped printing of envelopes. This produces both in Word & Word Perfect.

    Hi davidehouse,

    What happened when you tried the steps outlined in this guide, the printer prints blank Page or does not print black or color ink? Also, have you tried the HP print and Scan Doctor?

    If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

    I hope hear from you soon!

  • My Officejet 6500 E709n Wireless does not print "Black".

    I replaced the cartridges, run the printhead cleaner, run the alignment, still will not print black.

    HI - have a look at this post.  Instructions solved the problem at least one other customer having a similar problem.

    Hope that helps.

  • OfficeJet 6500 wireless has stopped printing black

    Printer stopped printing black.

    Installed new ink cartridge

    cleaned print heads

    aligned printheads

    switch machine

    CYA colors fine print

    the printer is out of warranty - about 1 1/2 years.

    Windows 7 64 bit

    almost ready to Chuck it by the window

    Thanks for the info.

    I tried the thing to wash and dry a couple of times.

    He has not worked for me.

    I had already ordered a new Printhead and installed yesterday.  But it didn't work after aligning the print head process either.

    I have tried resetting by unplugging the printer and hold the # and 3 buttons on the keyboard.  He rolled and then he started printing in black ink.  Yay!

    I don't know if the old print head would have worked if I had tried the # and 3 button Reset the process, but I'll keep the old one just in case where (after I wash again).

    Just happy to have a machine working again.  Testing time to go buy more ink after you run most of the color cartridges down with reset and alignment.

  • PIXMA MG5320 stopped printing black even with new cartridge and a deep cleaning. The colors are OK.

    Some time previously, failure to print quality settings, black would go a little weak on the last few lines of a full page of text. If there are more pages, each would start very well but have the same poor quality near each bottom of page. I changed the setting of the standard high quality & the problem seemed fixed. Just course several days showed poor quality at the bottom of the pages. Today, black does not print. I did 2-3 deep cleanings with a new cartridge, but still no black. Color printing very well. I need to replace the print head?

    Hi PMHilton,

    Given that black ink is printing is no longer and to replace the ink tank and perform deep cleanings have not solved the problem, the printer may require repair.  We ask that you call please 1-866-261-9362, Monday - Friday 10:00-10: 00 ET (excluding holidays) for assistance.  A Canon technical support representative will be happy to help you.  There is no charge for this call.

  • HP Officejet Pro 8620 does not print, but the document is sent to the printer without error

    I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
    In the first computer (windows 7) I can print without any problem
    On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
    I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
    Thank you for your advice


    Please download and run the HP print and Scan Doctor

  • HP Officejet Pro 8620: HP Officejet Pro 8620Print will not print oversized envelopes

    I thought I had followed the instructions allegedly simple re plug my new printer HP Officejet Pro 8620 in turn. Something to do with the connection via ethernet? I plugged it with a money USB cord.

    Then, when I tried to print something printable HP, the site does not recognize or find my printer.

    I also can't seem to print envelopes of various sizes. The instructions to keep your printer drivers on the evolution of the saying.

    Can you please help? The saleswoman of Staples said it would be easy. HAH!

    Thank you for your time and let me ride my rants. I enjoy your site and it.


    HP pads are only available in the network connection, and no USB connection.

    To connect the printer to the network yoru connect it to your router wirelessly or through an Ethernet cable to any of the router LAN port, then you can activate printable HP.

    You must reconfigure the printer by opening the HP Officejet Pro 8620 software, and then click the utilities tab.

    Click Printer Setup and software and follow the steps to connect to a network printer.

    To set a custom size support size envelope follow these steps to configure the size within the confiugration forms your system, then the size configured support will be available in the print driver.

    You can follow these steps to set a medium size custo:

    Note that the printer supports a size order of 76 to 216 mm (3.0 to 8.5 inches) wide and 127 to 356 mm (5.0 to 14.0 inches) long. any value higher or lower is not supported and is not listed by the print driver.


  • OfficeJt Pro 8620: OfficeJet pro 8620 does not print

    My new 8620 habit simply printed.

    Scan and these images successfully appears on the laptop.  Wireless connection is strong and recognized.  can print from 2 different iPhones, but nothing of the laptop.

    Print Manager and HP Web site so tell me the printer is online and ready, and is the default printer recognized and there is no problem with the printer.

    Same printing page Web HP EWS but nothing else of the laptop may print

    Running HP Print & Scan Dr. (about 4 times) and the test page does not print, but I can print the internal test page.  Then say it is a software problem and uninstall.

    Have uninstalled and reinstalled twice, completely deleted printer off, unplugged, ALL but nothing doesn't make this stupid boring piece of manure impression

    Not sure whether I'm under Windows 10 32 or 64 bits.  Remember exactly where to find this info.

    Urgent need help I have work to do.

    Thank you


    Thank you for using the HP forum.

    Have you tried to install the HP printer software?

    You can download and install the software FULL of HP printing features to win 10 (32/64-bit):

    Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

    Let us know if it works and what are the errors that you see.

    We recommend that you uninstall before reinstalling the previous software.

    Hope that helps.

Maybe you are looking for

  • Page App Store download question

    Hi all Small question. I recently bought a new Macbook Air and wanted to download Pages as my word processor. I saw that it was $ 19.99 in the Mac App Store, and I was OK with it, so I downloaded. Now, when I click on 'Bought' applications in the App

  • DV6-3042tx motherboard

    Hello world I need to replace the card mother on my 3042tx pavilion dv6, laptop WY364PA #ABG product. It seems a common problem with this series that the graphics chip gets cooked then the end of the story. It's hard to find new boards for this model

  • Windows XP Activation by phone home

    Had XP in a Dell netbook that was purchased new a few years back. Dell committed suicide a month ago so I took XP and installed in an IBM ThinkPad I have. Problem is that any route I take for activation, I can't get this "thing" to activate. The phon

  • error message from SD card for e280

    I click on the removable disk icon in "My Computer" and I get the message "insert the disk in the drive. [email protected]

  • How to restore the right to administrator in windows 7

    No account has administrator rights. I don't know how it happened, but one morning, the login screen was changed.   I was able to connect with happiness and ensure normal functions.  Now I want to do a few things administrator I can't and discovered