My HP Pavilion laptop 1001sa g6 keeps freezing (windows 7)

Hi, I wonder if someone can help me.

About 2 months I bought this new laptop, it was fine until recently.

Whenever I go on the internet, try to download something, try opening a new tab, my phone freezes, and generally it won't let me open Task Manager when I press CTRL + ALT + DELETE. I don't know why it does this, I ran virus scans with Norton (I'm still in my free trial of 90 days) and no threats were found, I did Disk Defragmenter, I scanned the computer to find errors, I have done disk clean ups and I have no idea why it freezes again. I also changed my Internet browser from Microsoft Internet Explorer to Mozilla Firefox and I always seem to have the same problems.

Any help would be appreciated as to why he keeps freezing or if anyone has had the same kind of problems with their laptops?

Thank you

Hello

Yes, you will need to make a backup of all your personal files to some form of external media (external hard drive, DVD, etc.).  As a general rule, HP will send you the new hard drive - it will be completely empty, then you will need to reinstall the operating system on the new drive using your recovery disks, then load back your personal files from your external backup source.  If you have not created your set of recovery disks, you will need to order a set of replacement of these at the same time.

The procedure of replacing the HARD drive is detailed from Page 45 of your & Maintenance Guide.

Kind regards

DP - K

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    "How to reset Windows 8 and Windows 8.1" . "

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