My HP photosmart 6510e all-in-one scanning pictures in black and white but the docs are still in color.

Scan pictures into my a6683w HP Vista in black and white, but the documents still scan in color.


Hello there ingridt, welcome to the Forums!

I noticed your post on the scans of your Photosmart 6510, scan to your system from Vista in black and white. I want to offer my suggestions to you to see if they can help you with this.

First of all, try to launch the HP print and Scan Doctor who is used to fix the printing and scanning problems. You choose the option "Scanning" when the tool is run. It will inform you if the software is completely installed, or if there is a problem, it can not correct. If it detects an error and shows you a red 'X', I suggest then uninstall and reinstall.

Here are some links to help with uninstalling and reinstalling if you happen to do these steps.

1. uninstalling the printer software

2. restart your PC

3 reinstall: Photosmart HP 6510 e-All-in-One Printer - B211a

Try a scan now and let me know how make you out!

Good luck!

Tags: HP Printers

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