My internal microphone no longer works after that was plugged in a mic

Hey guys!

I bought the HP Envy 13 spectrum (13-2113TU) earlier, and everything was smooth and functional until yesterday when I plugged it in one of these headphones with the MIC designed for phones in the 3.5 mm plug. For a second, that it did not work, but after that the external microphone worked fine. However, I find that after using the earphone, the internal microphone no longer works on Skype or any where else and it seems there is no way to test whether it is functional or not.

In the audio Panel, there is only the stereo mix and microphone option external availible under recording devices. I checked the boxes that says see the disabled and disconnected devices but there seems to be no way to activate the interal peak. All audio drivers are up to date and nothing is cut.

Nobody knows what is happening and what are the steps I could take to solve this problem. Thank you.

Hi Shabab,

I understand that your internal microphone no longer works after that a microphone is plugged into your HP Envy 13 of spectrum. If you follow this document on the microphone does not work after a webcam or a microphone USB is installed, it should solve your problem.

http://support.HP.com/us-en/document/c01926155

I hope this helps.

Thank you

Tags: Notebooks

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