My internet connection on and outside drops and I can not connect
I can't connect to the internet at home or at my school. It does not connect and there is a red x, yellow triangle or yellow ball saying connections are available. I got this a month ago and I thought it was due to malware, but that seems not to be the case. I can connect via ethernet cable but not wireless. Can someone help me please!
Hello
1. find the error codes?
2. did you of recent changes on your system prior to this problem?
Method 1:
I suggest to temporarily disable the Antivirus software and checking if that helps.
Disable the anti-virus software
http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.
Method 2:
If the problem is not resolved I suggest to start the computer in Mode safe mode with network and check if the problem occurs. If the problem does not occur in Mode safe mode with networking and then you try to perform the clean boot to find what startup item or service is causing the problem.
Step 1: To restart in Mode safe mode with networking enabled:
(a) reboot your computer.
(b) when you see the logo of the manufacturer of the computer, press on and press and hold F8.
(c) on the screen Advanced Startup Options, use the arrow keys to Select Safe Mode with networkand press enter.
account d) log your computer with a user who has of administrator rights.
Reference: http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode
If you are able to start the computer in Mode safe mode with networking, and then you try to perform the clean boot.
Step 2: Perform the clean boot.
By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135
Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.
Method 3:
If the problem persists I suggest you try the procedure described in the article and see if it helps.
Problems connecting to Windows wireless and wired network:
http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows
I hope this information helps!
Tags: Windows
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