My internet no longer works after changing talk talk to BT

Internet on my laptop no longer works there when we changed talk talk to BT, my, step dad that accustomed to working with computers has tried everything he can think of several months, but it still does not work! Help?

my laptop is emachines and please note this is not the Internet explorer which is the problem, it's the Internet in general.
Original title: internets has stopped working

Hello
I guess those are local network providers in your area... no?
When you say "stopped working", we know exactly what is happening.
Let me know...
1. what operating system do you use?
2. is it a wireless or wired connection?
3. you get an error message?
4. If Yes, what is the exact error message you are getting?
5. Since the switch, the service has worked at all?

In the meantime, here are some generic network troubleshooting steps:
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-connection-problems

http://TechNet.Microsoft.com/en-us/library/cc723468.aspx
hope this helps,
B Eddie

Tags: Windows

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