My keyboard stops working after a random update. Œuvres for keyboard right up until I get to the password screen before entering Windows.

After doing a windows update, my keyboard stops working.  I got a new keyboard, and the other does not.  I can press F2 at the splash screen and enter the establishment and the keyboard works then, but as soon as he comes to the sign on screen before moving on to windows, it does not work and I can't type my password.  So I can't even in the computer to solve anything!  How can I be me my keyboard to work or go beyond the password screen in order to check the drivers and understand the real problem?  Thanks much for any help you can offer!

Hi BlondeMommy

Welcome to the Microsoft Answers Forum!

We would like to know

·         Who is the manufacturer of the keyboard?

·         What is a USB or a wireless keyboard?

I recommend you to check the latest drivers for the keyboard and try these methods

Method 1:

Try to connect another keyboard and check if the keyboard is detected.

Method 2:

Restore the system to the date it was working fine the windows recovery mode

i. put the Windows 7 installation disc in the disc drive, and then start the computer.

II. press a key when you are prompted.

III. Select a language, a time, a currency, a keyboard or an input method, and then click Next.

IV. click repair your computer.

v. click on the operating system you want to repair, and then click Next.

VI. in the System Recovery Options dialog box, click System Restore

Thank you, and in what concerns:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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