my knees to is stuck when I play online videos as you tube so I have to manually shut down the laptop

my name is Thomas, my knees is stuck when I play online videos as you tube so I have to manually close the laptop I format again shortly I thought will correct the problem, but it didn't ' t.after I manually stop it will play video better, but later I turn on it still stuck again.

Hi Thomas,
I'm "segregation" your thread to its own thread to avoid confusion and so you can get answers to your specific questions.
Now, please answer the following questions:

A few questions will help us better to solve your problem. Please answer these questions for us:

1. what operating system do you use?

2. what programs you have problems with?

3. is there an error message generated?

4. what type of file you go when this happens?

5 How long this issue is past?

6. is there anything changed/added/deleted before this issue popped up?

It's basically the who, what, when, where and why of troubleshooting.

Eddie B.

Tags: Windows

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