My laptop and erased, and indicated that I should go to a site Microsoft S E who seemed so fishy to me, how can I recover all my files and desktop icons?

My laptop that has the MSE, went empty and indicated that I should go to a Microsoft S E site which seemed so weird to me because he prayed for me to pay but had no insignia info or confirmation of Microsoft authentication. I had to use two different software to clean my pc.

When I was doing the scans, I saw all my files and documents being examined, but I still can't access it once all the malicious goods have been deleted by Super Anti Spyware and Malware bytes.

How can I recover all my files and documents. Help, please!

Rich.

Hi Amgood4u,

1. what happens when you try to access documents and files?

2. you receive an error message?

3. did you of recent changes on the computer?

Method 1

I suggest that you scan and remove any malware or computer virus infections and check if it helps.

http://www.Microsoft.com/security/scanner/en-us/default.aspx 

You can also use Microsoft Security databases to scan your computer

http://www.Microsoft.com/security/PC-security/MSE.aspx

Method 2

If the previous step fails, then check if the problem persists in the safe mode and after back with the results.

A description of the options to start in Windows XP Mode

http://support.Microsoft.com/kb/315222

Tags: Windows

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