My laptop and my iPad give me the access code and no other options

I had already downloaded firefox home on my laptop and my iPad. After some problems with the app on my iPad, I decided to remove the app on my iPad and reinstall it. I did not remove the app on my phone.
I downloaded the app on my iPad now and try to add as a new device.

After you select 'I already have a sync account', on my laptop and iPad, both devices are give me an access code and tell me to come in on the other device. I don't give me no other options.

I'm obviously something wrong, can you please tell me what.

Thank you

Hi nzluke,

Then you previously installed sync successfully on your laptop? You may need to redefine your account and for this you will need your recovery key and the following steps

If you do not have the recovery key, your only option is to reset the recovery key. To do this, follow these simple instructions:

  1. Click on «Set up Firefox Sync»
  2. Click on 'Connect' as I already have an account.
  3. In this window, forget the code and click on 'I don't have the camera with me' right underneath the 3 boxes.
  4. In this window, under the 'Sync key' field, there is a paragraph with a link to the end. "I lost my other device."
  5. Click on it and follow the instructions. In the end, you'll be ready to go. Just reset your Firefox Home app and that's all.

Hope this helps!

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