My laptop HP Pavilion g7 stopped playing videos online

After installing Microsoft updates, my HP Pavilion Notebook PC (Windows 7 Professional, 64-bit) g7 stopped playing videos.

If I try to play a video on YouTube, the following error message appears: an error has occurred. Please try again later.  If I try to play a video on another site, nothing happens.

I tried a system restore and regained the ability to watch videos - until I installed updates.  (Try the system restore worked a couple of times, but not more).  Now, there is no system restore points which act to restore the ability to watch videos online.  (I can still watch videos that are saved on my hard drive).

Any suggestions?  Thank you!

Hi David,

I bet you would be absolutely HORRIFIED by what I don't know such things.  (Thanks for the reminder.  I use IE as a 'Back-Up' in the future.

In addition to my ignorance, I have another excuse for you: I've been wasting your time.

It turns out that, once that you helped me to understand that the problem was with Firefox, I have learned that others have had the same problem.

In the case where another computer challenged inquirer has this problem, here is the solution that worked for me:

If RealPlayer is installed, try this first
Disable Internet download registration & RealPlayer

Launch RealPlayer
Click on the RealPlayer icon in the upper left of the window and choose Preferences.
Download & recording, choose the left panel
Uncheck the box "Enable Web download & recording for these browsers installed"
Click OK and close RealPlayer
Restart Firefox

This will remove the extension of the registration of the RealPlayer browser from the Firefox Add-ons Manager.
Tip: As an alternative to the extension of the RealPlayer browser record, you can try the Easy YouTube Video Downloader or one of the other amazing Firefox Add-ons.

Thank you for your time and help!  Bravo!  Problem solved!

Bert

Tags: Notebooks

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