My laptop is already broken... after 1 week

Hello

I recently bought a laptop computer, a model of pavillian 15-n268sa series 5CD41605MX. When I turn on my laptop, I heard a ticking sound by a black screen accompinied. When the ticking stops and the following error appears exactly.

Not found boot device

Please install an operating system on your hard drive.

Hard drive (3FO) (I can't tell if it's an O or a 0)

F2 System Diagnostics

For more information, please visit: www.hp.com/go/techcenter/startup

Now, I have visited this link and found without this help, I would appreciate a response directly.

Thank you

Hello

Sorry to hear that you are having a problem with a new laptop!

The problem you described is the hard drive. It will be sent under warranty service and would probably need a new hard drive.

I hope that you have backups of your important documents, etc...

Tags: Notebooks

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