My laptop will not be closed.

nothing happens it just on my wallpaper. As my message of periodic report remains in the lower right screen and I can't get rid of it.

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Hello

(1) operating system do you use?

(2) since when are you facing this problem?

(3) have you made recent changes to your system?

(4) you get a specific error?

(5) you have security software installed on your system?

Disconnect external devices and try to shut down the computer

Try to start in safe mode and try to stop

Step 1:Boot in safe mode.

Follow the steps and check if you're able to get into safe mode.

http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode If you are able to stop in safe mode, and then perform a clean boot.

Step 2: perform a clean boot

Follow the steps in the link below to perform the clean boot.

http://support.Microsoft.com/kb/929135

Note: once you are done with the boot, follow step 7 in the link to your computer in normal mode.

Check if the problem persists.

I hope this helps.

Tags: Windows

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