My laptop Windows XP seems to want to treat my broadband as a dial-up connection and, of course, there is no phone line hooked up.

My laptop Windows XP seems to want to treat my broadband as a dial-up connection and, of course, there is no phone line hooked up. I tried to create a new connection to broadband under network connections and also, the unit seems to work fine. Any suggestions please?

original title: I can't connect to the internet.

Hi anthony meechan,.

Follow these methods.

Method 1: Temporarily disable the security software.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2: Follow these steps:

Step 1: Start the computer in safe mode with network and check if the problem persists.

A description of the options to start in Windows XP Mode

http://support.Microsoft.com/kb/315222

Step 2: If the problem does not persist in SafeMode with network, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Note: After completing the steps in the clean boot troubleshooting, follow the section How to configure Windows to use a Normal startup state of the link to return the computer to a Normal startupmode.

After the clean boot used to resolve the problem, you can follow these steps to configure Windows XP to start normally.

(a) click Start, run.

(b) type msconfigand click OK.

(c) the System Configuration Utility dialog box appears.

(d) click the general tab, click Normal startup - load all services and device drivers and then click OK.

(e) when you are prompted, click on restart to restart the computer.

Method 3: Follow the steps in the article.

Windows wireless and wired network connection problems

http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

How to reset the Protocol Internet (TCP/IP)

http://support.Microsoft.com/kb/299357

Tags: Windows

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