my laptop with vista booted up and I get a blank screen with a cursor that I can move.

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• I downloaded and installed CC and I get a blank screen

  I subscribed to the cloud of Creativ. Want to download the Client, something happens, an empty page also by photoshop and the others.what did I have to do, to come to the first stage = download and installation? Support I hope you understand what I mean

  WHITE cloud screen http://forums.adobe.com/message/5484303 can help

  - and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  - and step by step http://forums.adobe.com/thread/1440508?tstart=0

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2017859

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

  - and also read https://forums.adobe.com/thread/1146459

• After I loaded Turbo Tax 2011, after that I connect to my PC, I get a blank screen with only the cursor showing. I am on Windows Vista.

  After I loaded Turbo Tax 2011, after that I connect to my PC, I get a blank screen with only the cursor showing. I picked up at an earlier date and reloaded the software TT 3 times with the same result. I tried of caraa start windows Explorer by using the Task Manager, but it does not work.

  Hi AndyCantore,

  Follow these steps:

  Step 1: Start the computer in safe mode and check if the problem persists.

  Start your computer in safe mode

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

  Step 2: If the problem does not persist in safe mode, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

  Note: After completing the steps in the clean boot troubleshooting, follow the link step 7 to return the computer to a Normal startupmode.

• I have a laptop with Windows XP that show an icon connected to the internet, but I can't access the internet.

  Hello

  I have recently setup a wireless connection from my laptop on Windows 7 works very well. but I have a laptop with windows xp that show an icon connected to the internet, but I can't access the internet can you please help me.
  Thank you
  original title: wireless internet

  Do you receive kb from the internet source or is it local only, and when trying to access the page host does upward with the site not found or 404 error, have you tried to repair the connection, it could be your antivirus protection is blocking the signal.

• I have windows vista and somehow my picture turned screen 180 degrees backwards. How can I fix it?

  I have windows vista and somehow my picture turned screen 180 degrees backwards.  How can I fix it?

  Hello FrankHeinsohn,

  Hold down the ALT and CTRL together and then press the left/right/up/down to change the orientation. Press the combination of keys followed by the arrow key to the left first to see if this changes the orientation (you may need to press the selected keys a number of times to get the correct orientation. If the left arrow does not try the right, if this does not work try the high and arrow down.

  Usually, this action solved the problem. If she does not see if you have an icon in the Panel that gives, you go to your video card. Your card might be control NVidia or ATI control panel. Check the tabs until you see an option to change the orientation of the office. Yours, because the cat has his way, is currently portrait, change in landscape mode.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• How do I monitor/find where is the State of my download?  I don't know how long it takes or if there is a problem with the download that I can't find anything.  Also, is it supposed to be an icon for my purchase of Photoshop and light in my apps folder

  How do I monitor/find where is the State of my download?  I don't know how long it takes or if there is a problem with the download that I can't find anything.  Also, is it supposed to be an icon for my purchase of Photoshop and light in my apps folder?  Where can I find that when it's done download?

  Could you please confirm the operating system you are using.

  You can see the status of the application of CC desktop download.

  The CC app desktop click the creative cloud icon located in the taskbar (Windows) or the Apple bar (Mac OS) menu, to open the creative cloud desktop application.

  Hope this will help you.

  Kind regards

  Hervé Khare

• I start the download for my CS5 and it comes back with an error that it can not install updates. and try later. I've tried about 6 times

  I start the download for cs5 and it comes back with an error that it can not install updates. and try later. I've tried about 6 times

  Hello Tracy,.

  How exactly you are trying to download and install updates?

  Is it a mac or windows?

  Manually download CS5 CS5 download products

  Download the updates manually CS5 for Windows here: https://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows

  Download the updates manually CS5 for Mac here: https://www.adobe.com/support/downloads/product.jsp?product=39&platform=Macintosh

  Concerning

  Jitendra

• MSN - CRASH - TECH MSN TOLD - not able to use msn and I get a msg in the event viewer that the error is NTDLL. DLL

  MSN TECH SAID TELL WINDOWS CE PROBLEM I am STICK - not able to use msn and I get a msg in the event viewer that the error is NTDLL. DLL and talked with msn. Called MSN windows Dept. -How can I correct this situation?

  Hello

  Did you change your computer?

  Method 1:

  I suggest you perform the clean boot and check.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  Note: After a repair, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

  Method 2:

  I also suggest you to follow the link and check.

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

• I installed a game for windows XP and then used the troubleshooting tool to convert so that I can play in 7.__it still doesn't react. What should I do? Please answer__

  I installed a game for windows XP and then used the troubleshooting tool to convert so that I can play at 7.
  It still fails. What should I do? Please answer

  Hello

  a. what game do you have installed?
  b. do you get errors trying to run the game in compatibility mode?

  Look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

  Measures to check the application event log:

  1. click on start.
  2. in the search box type eventvwr.msc, and then on enter.
  3. now, click Application in the event viewer (local).
  4. now locate the event log on the right side of the event viewer window.

  http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer 
  http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

  You can try to perform the clean boot on your computer and check if that helps.

  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

  To perform a clean boot on a computer, follow these steps.
  1. click on start, type msconfig in the search box and press ENTER.

  If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  2. in the general tab, click Selective startup.
  3. under Selective startup, clear the check box load startup items.
  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.
  5. click on OK.
  6. When you are prompted, click on restart.
  7. after the computer starts, check if the problem is resolved.

  Please follow the system in the boot environment. If the problem does not occur, it indicates that the problem is related to an application or a service, we have disabled. You can use the MSCONFIG tool again to reactivate the disabled one by one element to find the culprit.

  If your issue is resolved, follow the how to determine what is causing the problem section in KB article to narrow down the exact source.
  For more information visit: http://support.microsoft.com/kb/331796

  After you determine the startup item or the service that is causing the problem, contact the manufacturer of the program to determine if the problem can be solved. Or, run the System Configuration utility, and then click to clear the check box of the element of the problem.

  To restore your computer to a Normal startup mode, follow these steps:

  1. click on start in the box start the search.
  2. type msconfig and press ENTER.

  If you are prompted for an administrator password or a confirmation, type the password, or provide confirmation.

  3. on the general tab, click Normal Startup - load all device drivers and services and then click OK.
  4. When prompted, click on restart.

  You can check its compatibility with windows 7 in the Compatibility Center.
  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

  Hope this information is useful.

• the pc switches work and I get a blue screen when the driver is installed

  INSTALLATION DRIVER CAUSES BLUE SCREEN AND SWITCHING TO AND SUITE

  I have re-installed windows xp pro several times and everythong is going fine until I install the drivers from the disk. pc switches work and I get a blue screen with a RECOVERED FROM A GRAVE... message. I also have a xp(not professional) of windows disk, it works with the drivers, but the pc doesn't seem to work as well. I want to run xp pro version, that's why I bought it. Help, please.

  It makes no difference, what version of Windows XP, you install, it will make no difference to his execution, or use. (with the exception of you want to join a domain)

  If your PC boot after installing winxp pro, visit your PC manufacturers site, or the site of the motherboard and to get the latest drivers for Windows XP a go from there

• When I try to burn a music disc player is registered as a DATA reader and does not allow me to copy music files that I can play on an external source

  I have computer aGateway running Vista Home Edition and something happened with WIndows Media Player.   I have the DVD/RW internal drive and external DVD/RW as a player.  I use them mainly to copy music files and it has always worked fine until yesterday.

  When I try to burn a music disc, the player is registered as a DATA reader and does not allow me to copy music files that I can play on an external source (such as the CD or car drive).  Worked fine Saturday and had burned discs Saturday night recognizes the two drives as data drives.

  Is it something that needs to be reset or changed?

  In WMP, please click the button burn up and make sure that the Audio CD is selected. Then try burning the CD again, they now play on a standalone CD player too.

• I get a blank screen just before the connection with a single visible cursor

  Currently, my computer will load where the login screen should appear, but instead merely display a white screen with the mouse cursor in the middle that I can move around.

  I tried restoring the system manually at a point in time that he began to arrive. That did not work. I tried a restore of the system manually to a time past, does not work well before it began. I tried to have my computer to do in the repair option to "restore to the last known good configuration" and that did not work. I ran various programs that look for malware, spyware and viruses many times and found a few things, but nothing of this has solved the problem. I tried to check all my drivers and they say all work and all drivers say they do not need an update. I tried the system repair tool and he found nothing wrong, even with the memory to check tool that finds nothing wrong. If I press SHIFT 5 times to the white screen with the cursor, I'll hear the keys to self-retaining beep, but no prompt.

  One thing that happened was that I was once in the blank screen and I pushed to escape and I noticed that the cursor has turned to an hourglass. Then I tried Ctrl alt delete and which opens a command prompt and from this command prompt it allowed me to go to the usual login screen. Then, my computer work as it did just before this problem (a warning would pop-up Windows saying that it stopped a program that you try to start itself without permission and who would be come like every minute or so). But since then I havnt been able to reproduce this same result to load or by opening the command prompt.

  And safe mode works very well.

  I was reading around online and there was something that said they had the same problem and download internet explorerer 7 helped. as well as a similar problem which was fixed when IE8 was downloaded an update of windows. the guy deleted and it was fine since.

  I tried to download the latest version of Internet Explorer, but it cannot be loaded without rebooting, and I can't enter the normal screen that opens after the cut to finalize it. I always still try to remove it as well as the update of windows.

  Another difference I noticed is in the loading bar than before windows starts as the login screen. It used to be thick green blocks that crossed with the windows logo. Now, it's a block really thin yellowish green (which reminds me of the life blocks Mega Man in his health bar if that helps lol) and no windows logo because it does it (if it says copywrite along the bottom windows corporation).

  If anyone has more aid in addition to the info windows give a repair tool, please help. Thank you.

  Hi chase11,

  Support for Windows Live One Care stopped if you need to uninstall it and move to another antivirus/antispyware/security protection. OneCare online scanners are always available.

  Here the Site of OneCare Live:

  http://OneCare.live.com/standard/EN-US/3/default.htm

  Help and Support
  http://OneCare.live.com/standard/EN-US/3/helpsupport/default.htm

  Use the methods of uninstalling suggested here or by Windows Live OneCare.

  List of tools to clean/uninstall anti-malware programs
  http://answers.Microsoft.com/en-us/protect/Forum/protect_start/list-of-anti-malware-program-cleanupuninstall/407bf6da-C05D-4546-8788-0aa4c25a1f91

  How to uninstall Windows Live OneCare
  http://OneCare.live.com/standard/en-us/install/uninstall.htm

  See also this thread for more information about uninstalling Windows Live OneCare - it is a
  chore however it must be done.
  http://social.answers.Microsoft.com/forums/en-us/msestart/thread/407bf6da-C05D-4546-8788-0aa4c25a1f91/

  ===============================================================

  Here's what I use and recommend: (these are all free and very effective versions.)

  Avast and Prevx proved extremely reliable and compatible with all I have
  launched on them. Microsoft Security Essentials and Prevx have also proven to be very
  reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

  Avast Home free - stop any shields is not necessary except leave the file system, Web,.
  Operational network (Script and behavior are also recommended in Ver 6 +).

  Prevx - Home - free

  Windows Firewall

  Windows Defender (is not necessary if you use MSE)

  Protected IE - mode

  IE 8 - SmartScreen filter WE (IE 7 phishing filter)

  I also IE always start with asset if filter InPrivate IE 8.
  (It may temporarily turn off with the little icon to the left of the + bottom
  right of IE)

  Two versions of Avast are available 6.x and 4.8 x

  Avast - home - free - 6.x stop shields you do not use (except files, Web, network, &)
  Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
  Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
  Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
  disabled - click OK
  http://www.avast.com/free-antivirus-download

  Avast 4.8 x - home - free - stop shields, you don't need except leaving Standard, Web,.
  and the network running. (Double-click the blue icon - look OK. - upper left - Shields details
  Finish those you don't use).
  http://www.avast.com/free-antivirus-download#TAB4

  Or use Microsoft Security Essentials - free
  http://www.Microsoft.com/Security_Essentials/

  Prevx works well alongside MSE or Avast

  Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
  programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here
  or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
  would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
  (not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
  never find anything of note that I started to use this configuration.
  http://www.Malwarebytes.org/products/malwarebytes_free

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• I did a factory restore and still get the blue screen message.

  Separated from this thread.

  I did a factory restore and still get the blue screen message. Windows says it is searching for a solution, but is never a solution. What can I do?

  Signature of the problem:
  Problem event name: BlueScreen
  OS version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033

  More information about the problem:
  BCCode: 124
  BCP1: 0000000000000000
  BCP2: FFFFFA8004A7E1D8
  BCP3: 00000000B 6000000
  BCP4: 0000000000010015
  OS version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1

  Files helping to describe the problem:
  C:\Windows\Minidump\050515-27159-01.dmp
  C:\Users\papreps\AppData\Local\Temp\WER-120136-0.SysData.XML

  Read our privacy statement online:
  http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

  If the online privacy statement is not available, please read our offline privacy statement:
  C:\Windows\system32\en-US\erofflps.txt

  Hi papreps,

  Thanks for posting your query on the Microsoft Community.

  As the posts above mention, the problem comes from your drivers.  Crashes BSOD (Blue Screen of Death) are usually caused by bad drivers (manufacturer code) and incorrectly blamed on the operating system. Make sure you have the latest chipset drivers installed with the latest version of the BIOS.

  I suggest you to download and install the latest drivers from the manufacturer's Web site.

  Try the procedure described in the following Microsoft Help article.

  http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

  , Note 1: Running chkdsk on the drive if bad sectors are found on the hard drive, while the bad sectors can be refunded but there may be loss of data.

  Note 2: Data or files that are infected by malware could be beyond cleaning and must be completely deleted to preserve the integrity of your system, which means that there could be a risk of data loss.

  Keep us posted on the State of the question, we will be happy to help you.

• Printer goes through the motions, and I get a blank sheet of paper

  Original title: printer does not print

  I checked to make sure that my printer is recognized on my laptop, I went through trouble shotting and also I saw that I print but printer goes through the motions and I get a blank sheet of paper.  is it possible that the ink is dry? I look like I have need ink to be

  Hello

  Thank you for keeping us posted.

  I suggest you to read this article for more information:

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c01892627&cc=us&DLC=en&LC=en#N3390

  Hope this information helps.

• I can't find my activation key and I think it's on an old email that I can't access, what can I do? (apart from pay again anywhere for windows 7)

  I can't find my activation key and I think it's on an old email that I can't access, what can I do? (apart from pay again anywhere for windows 7)

  I had to re - install Windows 7 due to an error that did not allowed me to start vista only windows 7, since I still had the download file win7 I re-installed, I wasn't expecting to ask for the key once more, but I can't.

  If your purchase of Microsoft Store contact Customer Support:
  http://store.Microsoft.com/Help/FAQ?Err=T2#AT2

  Digital River Oders: www.findmyorder.com
  (pick up your order or login to your account)

  Patricia J W: http://www.pagestart.com