My laptop won't open when I press the Start button

Yesterday, when my son woke up, he went to his laptop to start and nothing really happened.

There was a message that said "preparation to the difficulty internally", and then he just disappeared and went to a blue/gray screen.

Nothing!  Help!

msone57

Dear customer,

Welcome and thanks for posting your question on the Forum of Support HP

According to the message that you posted, I suspect that this could be due to the recent changes are applicable

Please perform the steps to solve the problem below:

Step 01. Turn off the computer

Step 02. Turn on the PC and keep pressing the F8 key

Step 03. Select "Last known good configuration" in the list of the early start Option

Note: Wait until you get to the Windows desktop

Step 04. Please remove unwanted startup items and uninstall unwanted applications

Step 05. Please reboot / restart your PC normally

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the star of CONGRATULATIONS on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

K N R K

Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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