My lenovo A328 back home does not function

I was watching videos on youtube when suddenly the app youtube closed by itself. then when I tried to open the Task Manager (where I must press the home button twice and closed the recent applications I opened before) it will not appear until that time (same situation when I press the previous button). I searched on lenovo and I read that my case may occur due to watching videos, phoneTV and so on. Right now I live with an Assistive Touch application that desperately, I installed. Is there anyone know how to fix this?

Hi Redweasley,

Welcome to the community of Lenovo!

According to your message, we understand that your phone Lenovo A328 because of function keys programmable.

Please check with the below control points for solving problem of phone:

* Restart the phone 2-3 times.

* Check with power chip.

(Remove the battery if it is removable and long press on the power button.)

* Check with the flight mode.

* Refresh the RAM usage.

* Erase browsing history.

* Uninstall unwanted applications and the games and check.

* Reconfigure the Gmail account and check.

* Remove the screen protector and check.

* Check if available (OTA) system update.

Please let us know if the control points above helped you.

Thanks and greetings

Tags: Lenovo Phones

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