My MacBook is about 10 years old and saw some technical problems - should I get a new one?

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• I own Adobe Acrobat 8 Standard (serial number < removed >). I bought new about 3 years ago and have my original CD, box and the serial number. I had to reformat my hard drive and reinstall windows 7 original. Everything is OK. Now I'm trying to

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  Post edited by: Bil Colthurst

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  I've been running firefox now for about 4 years and love. Recently, I tried signing and he spends just a blank page. I uninstalled it and re installed nothing helps. I have it on my list for my wall of green fire and we tried all the difficulties that I can. can you please help. I use your program running my websites so much better than chrome or internet explore. attached is a photo of what I experience when I'm trying to sign. than you in advance. Colleen

  Hi Colleen, assuming that it is not a problem of external software, then the next few things to try include:

  Firefox Safe mode

  It is a standard diagnostic tool to disable extensions, hardware acceleration, and a few other advanced features of Firefox. More info: questions to troubleshoot Firefox in Safe Mode.

  If the menus are usable, you can restart Firefox in Mode safe mode using either:

  • button "3-bar" menu > "?" button > restart with disabled modules
  • Help menu > restart with disabled modules

  Not all add-ons are disabled: Flash and other plugins still works

  After stops in Firefox, a small dialog box should appear. Click on 'Start mode safe' (not reset).

  If the menus are not usable, exit/crash Firefox and hold down the SHIFT key when you start again. A small dialog box should appear. Click on 'Start mode safe' (not reset).

  You can load pages?

  If you have the same problem, it could be something in your settings or in the Firefox program folder. These approaches test these possibilities.

  Create a new Firefox profile

  A new profile will be your plugins installed by system (for example, Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions or other customizations. It should also come with fresh data bases of completely fresh settings and a cache folder.

  Out of Firefox and start in the profile using Start Manager > Search box (or run):

  firefox.exe -P
  

  Do not delete anything here.

  Any time want to switch profiles, exit Firefox and return to this dialog box.

  Click on the button to create a profile, assign a name like Dec17 and ignore the possibility of changing the location of the folder. Then launch Firefox in the new profile that you have created.

  You can load all the pages in the new profile?

  If so, this looks like a settings problem. If this isn't the case, it could be the Firefox program files corruption. See the "Clean reinstall" section below.

  When you return to the Profile Manager, you might be tempted to use the button to delete the profile. It's a little too easy to accidentally delete your 'real' profile, so I recommend you to resist the temptation. If you don't want to clean up later, I suggest to make a backup of all your profiles first in case something go wrong.

  To keep the new profile, and migrate the data, see the article: recovery of data from an old profile.

  Or as an interim measure, you can return to your regular profile and try the Reset/Refresh function. This article describes what is preserved and lost in this process: Refresh Firefox – reset settings and Add-ons.

  Clean reinstall it

  (1) download a fresh Installer for Firefox 34 of https://www.mozilla.org/firefox/all/ in an ideal location. (Scroll down your preferred language).

  (2) the release of Firefox.

  (3) to rename the program folder

  (Windows 32-bit folder names)

  C:\Program Files\Mozilla Firefox
  

  TO

  C:\Program Files\OldFirefox
  

  (Windows 64-bit folder names)

  C:\Program Files (x86)\Mozilla Firefox
  

  TO

  C:\Program Files (x86)\OldFirefox
  

  (4) run the installer you downloaded in the #1. It should automatically connect to your existing settings.

  When you start Firefox, you may need to use the Profile Manager to return to your regular profile.

  Any improvement?

  Note: Some plugins recently installed can exist only in this OldFirefox file. If it is missing something essential, present in these files:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins