My MacBook Pro with El Capitan 10.6.11 close the menu drop down. I have to turn off the power

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  dnatino wrote:

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• MacBook Pro with El Capitan stop or restart

  Hello

  I have a MacBook Pro (retina, 15 ", end of 2013) with OS X El Capitan installed. Recently, I could not turn down or restart. I have to press the power button to do. It stops when I restart in Mode without failure.

  I run EtreCheck because I've seen it posted elsewhere and that's the report:

  EtreCheck version: 3.0.5 (309)

  Report generated 2016-09-27 22:15:15

  Download EtreCheck from https://etrecheck.com

  Time 01:32

  Performance: Excellent

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Problem: Another problem

  Description:

  Computer does not turn off

  Hardware Information: ⓘ

  MacBook Pro (retina, 15 inches, end of 2013)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro11, 2

  1 2.3 GHz Intel Core i7 CPU: 4 strands

  8 GB RAM not extensible

  BANK 0/DIMM0

  OK 4 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 4 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en0: 802.11 a/b/g/n/ac

  Battery: Health = Normal - Cycle count = 87

  Video information: ⓘ

  Iris Pro Intel

  Color LCD 2880 x 1800

  Software: ⓘ

  OS X El Capitan 10.11.6 15G (31) - since startup time: less than an hour

  Disc information: ⓘ

  SM0256F SSD APPLE disk0: (251 GB) (Solid State - TRIM: Yes)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  Macintosh HD (disk 1) /: 249,77 (Go 98,78 free)

  Storage of carrots: disk0s2 250.14 GB Online

  USB information: ⓘ

  Apple Inc. Apple keyboard / Trackpad

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Lightning information: ⓘ

  Apple Inc. Thunderbolt_bus.

  Guardian: ⓘ

  Mac App Store and identified developers

  Startup items: ⓘ

  HWNetMgr: Path: / Library/StartupItems/HWNetMgr

  HWPortDetect: Path: / Library/StartupItems/HWPortDetect

  StartOuc: Path: / Library/StartupItems/StartOuc

  Startup items are obsolete in OS X Yosemite

  Launch system officers: ⓘ

  [no charge] 7 tasks Apple

  tasks of Apple 152 [loading]

  tasks from Apple 79 [performance]

  Launch system demons: ⓘ

  [no charge] 47 Apple jobs

  [loading] 159 jobs Apple

  Apple 85 [performance] tasks

  Launch officers: ⓘ

  [loaded] com.adobe.AAM.Updater - 1.0.plist (2015-09-28) [Support]

  [loading] com.epson.esua.launcher.plist (2016-07-27) [Support]

  com.Epson.EventManager.agent.plist [running] (2012-05-08) [Support]

  [loading] com.google.keystone.agent.plist (2016-07-12) [Support]

  Launch demons: ⓘ

  [loading] com.adobe.SwitchBoard.plist (2013-12-03) [Support]

  com.Adobe.agsservice.plist [running] (2016-08-17) [Support]

  [loading] com.adobe.fpsaud.plist (2016-05-09) [Support]

  [loading] com.google.keystone.daemon.plist (2016-09-02) [Support]

  [loading] com.malwarebytes.MBAMHelperTool.plist (2016-02-22) [Support]

  [loading] com.microsoft.autoupdate.helpertool.plist (2015-11-20) [Support]

  [loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

  [loading] com.microsoft.office.licensingV2.helper.plist (2015-05-08) [Support]

  User launch officers: ⓘ

  [loading] com.adobe.AAM.Updater - 1.0.plist (2013-11-24) [Support]

  [loading] com.adobe.ARM. [...]. plist (12 / 12/2013) [Support]

  [loading] com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-09-01) [Support]

  com.spotify.webhelper.plist [running] (2016-09-18) [Support]

  Items in user login: ⓘ

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  E-mail application (/ Applications/Mail.app)

  Dropbox application (/ Applications/Dropbox.app)

  Plug-ins Internet: ⓘ

  o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-17) [Support]

  Web of Google Earth plugin: 7.1 (2015-07-20) [Support]

  Default browser: 601 - SDK 10.11 (2016-09-16)

  AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2015-02-06) [Support]

  AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-09-28) [Support]

  AdobePDFViewerNPAPI: 10.1.16 (2015-10-18) [Support]

  FlashPlayer - 10.6: 21.0.0.242 - SDK 10.6 (2016-06-07) [Support]

  QuickTime Plugin: 7.7.3 (2016-09-16)

  Flash Player: 21.0.0.242 - SDK 10.6 (2016-06-07) obsolete! Update

  googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]

  SharePointBrowserPlugin: 14.4.7 - SDK 10.6 (2015-01-02) [Support]

  AdobePDFViewer: 10.1.16 (2015-10-18) [Support]

  JavaAppletPlugin: 15.0.1 - 10.7 (2013-11-18) check the version of the SDK

  User Plug-ins internet: ⓘ

  CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

  3rd party preference panes: ⓘ

  Flash Player (2016-05-09) [Support]

  Time Machine: ⓘ

  Time Machine not configured!

  Top of page process CPU: ⓘ

  2% WindowServer

  2% fontd

  1% kernel_task

  0% Dropbox

  0% com.apple.WebKit.WebContent (4)

  Top of page process of memory: ⓘ

  720 MB kernel_task

  541 MB com.apple.WebKit.WebContent (4)

  Mdworker (21) 385 MB

  Mds_stores 246 MB

  Mail 205 MB

  Virtual memory information: ⓘ

  1.80 GB of free RAM

  6.20 used GB RAM (2.32 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  27 sep, 2016, 22:01:37 self-test - spent

  I appreciate the help. Thank you.

  It will force the closure? And applications it stops? See here:Mac back turns...

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  Please help me!

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  I tried all the steps listed in the proposals of the forum without success.

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• I have a model end of 2013 13 MacBook Pro with 4 GB or RAM retina and think to upgrade to El Capitan. Is this enough RAM

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• The port Thunderbolt can we adapt for USB3 ports. I have a laptop Macbook Pro with processor 2.2 Ghz, HDD 256 GB, 16 GB of memory, operating system El Capitan. I want to add up to three additional 3 USB ports with an adapter. Is there an excellen

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  Thanks,-John D.

  What month / year is your Macbook Pro?

  Also is what size?

  i.e. of Macbook Pro (13 "Early 2011)

  If you need a crush on USB3, see this OWC. http://eShop.MacSales.com/shop/Thunderbolt/dock/OWC/Thunderbolt2-dock/?_ga=1.216 256982.1355932382.1452374654

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  Kim

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