My mfc 3360C will not scan to my computer. my ink is almost empty, which would prevent the printer to scan?

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  Hi rademaker,.

  HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.
  
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  Welcome to the HP Forums!

  I noticed that your HP Officejet 4500 will not scan to PDF on Windows 7, and I am happy to help you with this problem of scanning!

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  Hi @Lisa213,

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  • What were the changes made before the issue started?
  • What version of Windows operating system do you use?

  You can view these methods:

  Method 1:

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  Method 2:
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  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/HP-Photosmart-C4780-can-t-scan/TD-p/332577

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/C5580-scan-problems-how-do-I-scan/TD-p/90965

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  No problem.  I'm always happy to help you.  Looks like you might be on the right track with the cable.  What you are discribing it seems it's a communication problem, more of a problem with the drivers.  Make sure that you do not use a USB cable that is more than 6 feet (2 m).  Anything more than that and the loss of signal can cause problems like this.  Let me know what happens.

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  Hello

  1 did you change on your computer before this problem?

  2. you receive an error message?

  You can read the articles and check if it helps.

  You can uninstall and reinstall the printer/Scanner and then check.

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  http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-scanner

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