My MFP HP Laserjet Pro M225dw stuck on HP «Initializ ing» logo

I have a HP Laserjet the MFP Pro M225dw, less than a year. After having turned off for two months, he's stuck on the screen "Initializ ing" the HP logo.

Can somone advise how to start?

Greetings @LeeSRQ,

Thank you access the Forums from HP Support for extra support! I see that the printer is locked during initialization after you have not used for two months. I will do my best to help you with this problem.

Try a hard reset to see if that will solve the problem.
Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
This ensures that the printer is full on and can help this situation.

I suggest to try and update the firmware of the printer. It always needs to be updated even if the printer is in an error state: HP LaserJet Pro Series Firmware Update Utility. Just select your operating system.

I'll send you the reset of the printer try in a private message.
In the forum next to your handle name simply click on the envelope to see.

If this helps you to find a solution, please click on the button "accept as a Solution. If you wish, to say thank you for my effort to help, click on the 'Thumbs Up' to give me a Kudos.
Please let me know the results. Good day!

Tags: HP Printers

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