My microsoft security essentials failed due to a virus/trojan, and it seems that my computer has been hacked... help
has failed because of a virus/trojan and it seems that my computer has been hacked... help
Hello
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be harder to detect as
the cause.
No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.
It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.
TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684
Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free
SuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE
Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)
Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en
also install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->-->
Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp
Try the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro
--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htm
Microsoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx
----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1
--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
RUN - type in the box-
sfc/scannow
Then run checkdisk (chkdsk).
RUN - type in the box-
Chkdsk /f /r
-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
================================
For extreme cases:
This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully and only after
you have exhausted other options.
http://us.Norton.com/support/DIY/index.jsp
================================
If you are in North America, you can call 866-727-2338 for virus and spyware help
infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
international information, see your subsidiary local Support site.
Microsoft support - Virus and Security Solution Center
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0
I hope this helps and happy holidays!
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
Tags: Windows
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Someone called saying they were Microsoft and say that our computer has been hacked
Don't know how to do this. Don't know what to believe. I cut the person. Is it possible to contact Microsoft and ask about it?
HD
Its a scam. A well known and long-lasting. Microsoft will never ask you for personal information (they already have them) and you never call cold. Nor do they send messages of anti virus-They are the partners who do this nor Microsoft does not only
See below for additional information on this topic and what to do and how Microsoft works:http://www.Microsoft.com/security/online-privacy/msName.aspx
http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx -
Error code 0x800706BE update KB2544035 for Microsoft Security Essentials fails to install
Original title: cannot install KB2544035 with Security Essentials.No method for re - install, then how a new attempt to try to re - install?
Error code 0 x 800 706BE
Assuming this is the same computer as in your previous thread, see...
Can I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean my already infected computer?
http://answers.Microsoft.com/thread/87058857-D181-4019-a723-efd9a49d9275===========
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Microsoft never call houses and tell them that their computer has problems?
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Fake phone calls to technical support
Such unsolicited telephone calls are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.
Please see:
http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .
Microsoft does ever not requested for telephone calls of support or security.
(such persons may use names other than Microsoft as well)
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managed to put the computer in a restaurant that is the method of compensation it back to the date of purchase of 2008.
Don't you think that this will solve my problem. ?I changed the passwords againI received a call of support technique microsoft stating that my computer has been infected evil and that they would clean it for me.
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error when update microsoft security essentials; failed connection
using windows 7 64 bit and internet connection through hotspot mobile at & t via smart phone... does anyone have an entry? Thank you
Hello
(1) what is the exact full error message?
(2) how you try to install MSE updates?
(3) is the specific question of the MSE updates?
(4) you remember changes to the computer before the show?
Method 1:
Using the troubleshooter from network in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7
Method 2: Check if you are able to install updates from windows update.
http://Windows.Microsoft.com/en-us/Windows7/troubleshoot-problems-with-installing-updates
I hope this helps.
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I received a phone call from 647-931-5619 today saying that Michael was to Microsoft support and they received our computer error messages that have malware and viruses on our computer. You call people to warn him of this?
Scam.
See: http://www.microsoft.com/security/online-privacy/msname.aspx and
See: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
- Helpdesk Windows
- Windows repair center
- Microsoft technical support
- Microsoft technical support
- Windows Support Group Technical Department
- Microsoft Research and Development Team (team of Microsoft R & D)
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Microsoft Security Essentials Installation fails
Failed to install Security Essentials. Receive the customer Full Package Installer has encountered a problem and needs to close. Exception 0xc0000005 code
Quote your full version of Windows (for example, WinXP SP3;) Windows XP 64 - bit SP2; Vista SP1; Vista 64 - bit SP2; Win7; Win7 64 bit) when you post in a forum or a newsgroup. Please do it in your next reply.
When (date about) don't you first try to install Microsoft Security Essentials (MSE)?
The computer is fully patched to Windows Update?
What antivirus application was installed before you tried to install MSE, was your subscription always news, and did you uninstall it before installing MSE?
A (another) Norton or McAfee application ever been installed on the computer (for example, a free trial version which is preinstalled when you bought it)?
See...
Can I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean my already infected computer?
http://social.answers.Microsoft.com/forums/en-us/msescan/thread/87058857-D181-4019-a723-efd9a49d9275Support Microsoft Security Essentials forums
http://social.answers.Microsoft.com/forums/en-us/category/MSE~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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When automatic update trys to install a Security Essentials update, I get a message saying that the update has not been installed and that the epp.msi file cannot be found in the directory. I tried to uninstall security essentials and start the uninstaller on but could not find the file epp.mis as well. The file simply vaporize?
In these forums, you will find some support for Microsoft Security Essentials (MSE): http://answers.microsoft.com/en-us/protect/forum/mse
Additional references may include:
Checklist for installation of Microsoft Security Essentials
http://experts.Windows.com/w/experts_wiki/89.aspxCan I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean my already infected computer?
http://answers.Microsoft.com/thread/87058857-D181-4019-a723-efd9a49d9275 -
Microsoft Security Essentials Client update Pkg-KB2544035 REPEAT FAILURE
I tried several times to install Microsoft Security Essentials Update Client Package - KB2544035. On several occasions, the operation fails and provides me with detailed information in order to correct the task. I perform it exactly as described, but it fails again. This error code is displayed: Installation status: Details of the failure error message: Code 80070643 update type: Important This package updates customer of Microsoft Security Essentials on the user's computer. More information: http://go.microsoft.com/fwlink/?LinkId=195462 help and Support: http://go.microsoft.com/fwlink/?LinkId=195463.
I went through the questions without success, and now, as I restarted, IE9 does not and is no longer in charge. To resolve this problem, Microsoft Update indicates that it cannot reload, because I am currently using a more recent than the version I want to update. Does anyone know how to solve these problems? I use Mozilla to update now.
My computer is running in 32-bit Windows Vista Basic. I didn't not operational before now with updates or software-related problems.
Thank you for all the suggestions about the situation.
Additional references may include:
Checklist for installing Microsoft Security Essentials (MSE)
http://answers.Microsoft.com/thread/bf757e6a-E320-4a67-92bc-767e6acb26c4Can I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean my already infected computer?
http://answers.Microsoft.com/thread/87058857-D181-4019-a723-efd9a49d9275[MMS] Installation error 0 x 80070643
http://answers.Microsoft.com/thread/908fad3e-F9FC-4d8a-BE83-ae7d3bc48db5~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
In these forums, you will find support for Microsoft Security Essentials (and possibly your hijackware infection): http://answers.microsoft.com/en-us/protect/forum
[Last update - Sept 11.-11, 16:22 UTC]
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Windows Update and Microsoft Security Essentials error 80072EFE code
I am running windows vista sp2, recently I have problems with windows update, for some unknown reason, which I can't find an answer too, now I am unable to run updates. I tried to install Security Essentials to try to solve any pc problems but cannot do not run as it will not be updated.
If bound to all, my problems started with my lack of support during the connection user profile, and then receive several error messages (with no information) on the host files.
Can anyone help?
When (date about) don't you install Microsoft Security Essentials (MSE) and has been the computer fully-patched to Windows Update in time?
What antivirus application was installed before you installed MSE, was your subscription always news, and did you uninstall it before installing MSE?
A (another) Norton or McAfee application ever been installed on the computer (for example, a free trial version which is preinstalled when you bought it)?
=======================================
Can I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean my already infected computer?
http://social.answers.Microsoft.com/forums/en-us/msescan/thread/87058857-D181-4019-a723-efd9a49d9275You may encounter temporary connection [e.g. 0x80072EFE] errors when you use Windows Update or Microsoft Update to install updates
http://support.Microsoft.com/kb/836941How to reset the Windows Update components?
[Skip the section to APPLY to if Win7;] Access KB971058 via Internet Explorer (32-bit) only. Run the difficulty in DEFAULT and AGGRESSIVE modes, then restart]
http://support.Microsoft.com/kb/971058~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
-
Hi.I download Microsoft Security Essentials and installation becomes a problem with the code: 0 x 80070643. If you can help me...
Support Microsoft Security Essentials forums
http://social.answers.Microsoft.com/forums/en-us/category/MSECan I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean my already infected computer?
http://social.answers.Microsoft.com/forums/en-us/msescan/thread/87058857-D181-4019-a723-efd9a49d9275~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
-
When I try to enable real-time protection in microsoft security databases the following error code appears 0x800705b4. If anyone can help? What am I, I guess what to do? My system is XP. Thank you.
In these forums, you will find some support for Microsoft Security Essentials (MSE): http://answers.microsoft.com/en-us/protect/forum/mse
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Additional references may include:
Checklist for installation of Microsoft Security Essentials
http://experts.Windows.com/w/experts_wiki/89.aspxCan I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean my already infected computer?
http://answers.Microsoft.com/thread/87058857-D181-4019-a723-efd9a49d9275 -
How can I get Microsoft Security Essentials antivirus security?
After another year of Norton 360, I got the stupid games of Symantec, tired of the ot, uninstalled and downloaded Microsoft Security Essentials. I restarted my computer (Dell Dimension 8200 running Windows XP Pro 2002). After that, I ran services.msc impatiently as my program of service to show that my antivirus security worked and I had nothing to fear. Imgine my grief when my service center reported that my computer was always subject to viruses, worms, Trojan horses and other forms of malware. I thought, perhaps, I had reduced the activity of some vital download too quickly and, therefore, have prevented a good download. So I tried again, this time with a lot more patience... This time, I received a message that the program was already on my computer, asking if I wanted to replace it with the new download. Because the first time I acted in a hurry, I replied that I tried the second download try replacing the Lerna, this time with a lot more patience. There is no apparent change that showed the Security Center: no protection against the virus. How can I get Microsoft Security Essentials to act as my antivirus program and my Security Center to recognize it as such?
Hi David,
Glad to hear thiings are better. Do not forget to chek that MSE will automatically update the definitions that every 24-48 hours and regular tests are carried out. Also suggest that you go to settings > default Actions and change to quarantine all. don't forget to 'Save changes'. This is recommended to avoid problems such as potentially unwanted programs and the removal of the odd false positive.
You are definitely not alone in your skepticism about Norton and other paid for antimalware solutions.
Feel free to mark my initial response as response and/or useful.
Have a day without malware.
Kind regards
rhabdomantist
_______________________________________________________________________________
For more information on how to protect you and your computer, I refer you to the following:
Safety & Security Center
http://www.Microsoft.com/security/default.aspxVirus and Security Center
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0Malware Protection Center
http://www.Microsoft.com/security/portal/default.aspx -
How to validate Windows XP so I can download Microsoft Security Essentials?
original title: validae windowscan't download security microsoft essentials say windows is not validated
In these forums, you will find some support for Microsoft Security Essentials (MSE): http://answers.microsoft.com/en-us/protect/forum
Additional references may include:
Checklist for installation of Microsoft Security Essentials
http://answers.Microsoft.com/thread/bf757e6a-E320-4a67-92bc-767e6acb26c4Can I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean my already infected computer?
http://answers.Microsoft.com/thread/87058857-D181-4019-a723-efd9a49d9275
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