My Microsoft Wireless Mobile Mouse 4000 has stopped working!

Similar Questions

• Microsoft Wireless Mobile Mouse 3500 has stopped working

  My wireless mouse has stopped working. The green light at the top is, but the blue light down below will not be displayed. I can push buttons and he will answer, but when I try to move my cursor I get nothing.

  Hello

  I tried new batteries?

  Looks like the mouse has problems.

  Wireless Mobile Mouse 3500 - has a 3 year warranty.
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

  Microsoft Hardware warranties
  http://www.Microsoft.com/hardware/warranties.mspx

  These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
  contact Microsoft at the number below.

  Hardware support of MS and warranty claims
  Tech Support 1-800-936-5700 for MS Hardware.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Mouseless in New York... Microsoft Wireless Mobile mouse 3500 has stopped working on the Surface RT

  This mouse was working well, but no more. The error indicates the device is 'unknown '. Tried to download the driver, but would not be executed (called store but nothing relevant). We have a couple of these mice, all had worked and now... nada. I wonder if the change occurred after the installation of an update of the RT software? Thank you.

  Turns Microsoft store looked my device and found that the usb port was not. They replaced my RT surface

• Wireless Mobile Mouse 3500 has stopped working

  My 3500 mobile wireless mouse has stopped working. Someday, that my mouse does not work all of a sudden. The led on the mouse is on, and the mouse has a new battery. I tried to plug the receiver most in each usb port and on another computer and still nothing.

  You did all the good troubleshooting and my conclusion is that you have a dead mouse, it happens, if it is still under warranty it resume.

• Dysfunctions of the Microsoft Wireless Mobile Mouse 4000 Nano transceiver

  Microsoft Wireless Mobile Mouse 4000 Nano transceiver malfunction, overheated and burned my hand, how to contact Microsoft and get a new mouse?

  I bought it on a year ago, worked well until the transceiver overheated and did not get recognized more by any pc.

  Hello

  The reasons of the overheating of the transceiver are not known, because it was not isolated incident, please go to the link provided below for more information on how to replace Microsoft software or hardware, order service packs and replace product manuals.

  How to replace Microsoft software or hardware, order service packs and replace product manuals

  http://support.Microsoft.com/kb/326246

  You can also get in touch with Microsoft hardware support for assistance.

  Contact us

  http://www.Microsoft.com/hardware/en-us/support/contact-us

   

• Microsoft wireless mobile mouse 4000 rubber wheels problems.

  My wheel cover Microsoft wireless mobile mouse 4000 rubber became sticky and is more tightly bound to the wheel. There were reported incidents of what happens to third parties?

  Hello

  Consult the broken / defective products section from the following link:

  http://www.Microsoft.com/hardware/en-us/support/contact-us

  I hope this helps.

• Microsoft Wireless Mobile Mouse 4000 - needs new batteries, but usually turn on after.

  I have a Wireless Mobile Mouse 4000 and it has a slow red light which means that the batteries are low. So I put in new batteries and it won't turn! BUT, if I put the old battery in, it lights up? What in the world is not going?

  OK, I solved it. It turns out that someone decided they would take used batteries and swap them with new batteries, but put all the old back in the same box as the nine and mix them together... So I used just used batteries. I found 1 battery in good condition.

• Battery life Microsoft wireless mobile mouse 4000 when left all the time

  Box, it came says battery life is 10 months.  Many complaints from internet than within a month of the real life of the battery.  Should we get 10 months of battery life if the mouse is lit permanently.

  Hello

  The question you have posted is related to Microsoft Wireless Mouse 4000. There is a dedicated Microsoft Hardware support. I suggest you to check with the Microsoft Hardware support for more information.

  http://www.Microsoft.com/hardware/en-us/support

• Dysfunctions of the Microsoft Wireless Mobile Mouse 4000 Nano transceiver... Burned my hand and melted!

  So this is the second of these that I had and both have experienced the same problem. They work great for a while (a while being a coupe of weeks) and then one day the computer just indicates that Windows does not recognize the device and it malfunctioned. Then, when I go to take the nano transceiver it burns my hand and blends almost. Please, someone tell me I can buy the nano transceiver separately. I now have two of them (well, Microsoft has replaced the first) and none works. I think that Microsoft won't keep replacing the entire unit for me, because they didn't need to send me the old one first. I would like to just buy some transceivers so that I can keep 'in stock' so to speak when they go wrong (if all goes well they won't be). It is a great mouse, it's just the transmitter/receiver that needs work. Thanks for any help!

  Transceivers are not sold separately therefore communicate with Microsoft and explain the problem.

  At the time of the first wired mouse for Internet Explorer, I got about 4 replaced at different times and never had to send it back.  I guess that the questions were grouped because finally they worked just, in fact two still work fine on the server PC that are average close to go wireless.

  Just be careful and don't ignite or burn.   I would add that I have the mouse BlueTrack Explorer on my desktop that works wonders and the Mini version on my netbook.  Both were perfectly executed.  I like the full size version because its rechargeable (when I remember to "anchor") so no more batteries wear out.

• Problem with Microsoft wireless mobile mouse 4000 scroll will not scroll on any computer?

  My mouse does not scroll vertically, but it scrolls horizontally. I tried different mouse on this computer and they are all scroll very well and I tested this mouse on different computers and it won't yet scroll. I followed through all the utilities provided on this site (checking the HID, reinstalling the software, verification of parasitic programs, etc.) and nothing has worked. Is there something else I'm missing?

  Hi Vjenkins,

  As the mouse does not work on different computers and other mice work on this computer, it seems that there is a problem with the mouse itself.

  Sinceyou have followed the steps mentioned in article to resolve problems with the mouse button or scroll the parameters, I would suggest that you contact Microsoft hardware support for further assistance.

  Hardware support

• MS Wireless Mobile Mouse 4000 battery light

  I recently bought the Microsoft Wireless Mobile Mouse 4000 and it works perfectly on Windows 7 64.

  However, there is a battery indicator light on top of the mouse that shows various indications of course for the State of the battery, but I don't seem to be able to find what they mean despite research.

  The indications are as follows;

  • No light showed,
  • Fixed green light shown.
  • Fixed red light indicated
  • Red light "pulses" shown.

  I'd be happy if someone could inforn me that each State shown by the LED indicates.

  I have the same mouse.  When the battery is good the green light for 5 seconds when the power button on the mouse is on and that he will then to no light. I'm less sure on red lights, but if memory serves, when the battery starts to get low, the red light will appear for a few seconds when the power is on and then go to no light, and I think will be paid to the red light "pulses" when dangerously low.

• Microsoft will solve the problem of 'Wireless Mobile Mouse 4000'?

  Because the Microsoft Wireless Mobile Mouse 4000 scroll wheel is more fluid than the other mice, and is not "on the points of many applications (including Picture Viewer from Microsoft in Windows 7)" are not recording movement in the scroll wheel :(

  These applications will record the movement when you flick madly (exaggerate your move), but on the tread of the wheel normal, nothing happens.

  After research, I understand that this is because many applications read the signal coming to the "click" or "bump" a wheel of traditional scrolling to 120 units of movement.

  It seems that the fluid motion in the Microsoft Wireless Mobile Mouse 4000 sends in increments of 30 or 40 units and these programs don't scroll unless they get a signal of 120 (that's why you have to flip through wildly).

  It's sad because it means that I don't like the mouse and I won't buy Microsoft again unless they fix it!

  I recently bought Microsoft Wireless 4000 Mouse for my laptop DELL Latitude E6410. The laptop came with the default value to the pointing device setup application. I don't have Microsoft Intellipoint software. I have Win7 64 bit.

  Here are the problems with the scroll wheel I noticed when I bought a Microsoft Wireless Mouse 4000

  (o) the scroll wheel does not scroll through the items of the combobox when the combo did NOT fall down, but has the input focus.

  for example, control panel-> mouse-> pointers-> 'Plans' combobox.

  (o) the scroll wheel does not scroll the MS Office 2007 Ribbon.

  (o) in Word 2007, the Ctrl + wheel does not zoom out

  (o) the scroll wheel does not scroll the XML Notepad 2007

  Solution:

  This solution is not mine - it was on the internet already.

  It worked for me.

  I write this with additional measures for "how to get there."

  Go to the properties of the mouse-> Hardware tab

  Select the problematic mouse in the list "mouse HID-compliant".

  Click 'properties '.

  Go to the Details tab

  Select the "Device Instance path" in the combobox control.

  A value is displayed, for example: HID\VID_045E & PID_0745 & MI_01 & COL01\8 & 5538EC & 0 & 0000

  Note This value.

  Open the registry editor and navigate to:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\HID\VID_045E & PID_0745 & MI_01 & Col01\8 & 5538ec & 0 & 0000\Device Parameters

  The "Device Instance path" is the path of the "reg" key that corresponds to this instance of the mouse.

  In the device settings, add the following keys of reg DWORD (32 bit)

  HScrollHighResolutionDisable = 1

  VScrollHighResolutionDisable = 1

  Delta = 120 (decimal)

  Remove the radio and put it back (this type of re - initializes the driver). You can choose to restart the PC, too - no matter.

  It should work.

  Initially, I didn't put the key "Delta". But because of this, it was scrolling as if I pressed the keys 'Home' and 'End' - that is, all the way to the bottom or the top. After the 'Delta' key, it worked.

• Wireless Mobile Mouse 4000 overheat

  My Microsoft Wireless Mobile Mouse 4000 is also overheating and I can't use the mouse more. It's too hot to the touch and I get an error message. I used this mouse last six months ago and it was working fine. I have not had to use one until this week. Please notify.

  Hello

  It seems that the mouse has developed a problem.

  Wireless Mobile Mouse 4000 - has a 3 year warranty
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=013&active_tab=systemRequirements

  Microsoft Hardware warranties
  http://www.Microsoft.com/hardware/warranties.mspx

  These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
  contact Microsoft at the number below. If the mouse is defective, they will replace it.

  Hardware support of MS and warranty claims
  Tech Support 1-800-936-5700 for MS Hardware.

  I hope this helps.

• How can I replace my Microsoft Wireless Mobile Mouse USB receiver.

  How can I replace my USB receiver. I just lost and I only want to buy a newer version for distributor of mouse Microsoft Wireless mobile mouse 4000.

  Hello

  Check with your local retailers and Microsoft Hardware Support.

  Microsoft Hardware support
  http://www.Microsoft.com/hardware/en-us/support

  Microsoft Hardware - contact us
  http://www.Microsoft.com/hardware/en-us/support/contact-us

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Connect a to a USB MS receiver Logitech K520 wireless keyboard and a MS Wireless Mobile Mouse 4000

  Is it possible to connect a keyboard to a receiver USB MS Logitech K520 wireless and a MS Wireless Mobile Mouse 4000... all performed on a Toshiba Satellite L455 with Windows 7 Home Premium?

  The wireless mobile mouse works, because she and the USB receiver are two Microsoft, but we would like to get the wireless keyboard to connect too.

  The keyboard 'works' in that the green light... but only for six or seven seconds and then turns off. The keyboard passes no to the screen during this time, response.

  Thank you in advance.

  Roger Agness

  # They are both two different and opposite manufacturers.

  The K520 seems to use unique from Logitech Unifying receiver and Microsoft has their own receiver technology.