My mute button does not work

The button does not work everytime I try to put my phone on silent. I turn it down and it will automatically return to the sound, it activates again upward. What can I do?

Hello Jackie101foever,

Thank you for using communities Support from Apple!

As I understand it, you can't silence your iPhone.  I have a suggestion that should help you with this.

The first thing we want to do is to make sure that you have a current backup of everything on your iPhone.  If you follow this link, you will find instructions on how to make a backup:

The backup of your iPhone, iPad and iPod touch

If the silent button moves upward on its own, so you must do this checked by a service representative.  You can find the nearest one by looking here:

Find locations

If the button is stay down, but do not silence the iPhone then we want to restore all settings.

Reset preference files resets all parameters that may be problems. This step will not delete your contacts, photos or personal information. It deletes all your preferences for Wi - Fi, Bluetooth, do not disturb, Notifications, general, sounds, brightness & wallpaper and privacy and removes your Touch ID & password.

Do you this by clicking on settings > general > reset > reset all settings.

Once you have done this, restart the iPhone and see if you are able to turn off the sound.

Have a great day!

Tags: iPhone

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