My new Inspiron one 2020 does not connect to the internet via ethernet.

I have connected my a 2020 new victory 8 to our office via a network cable and the following occurs: Broadband connects to the router, but not internet access. I can reach our router and see the router configuration and status screens, but not the internet.  The rest of our office has perfect internet access. I tried two calls to support, and abroad, people insist that they go through their material problems even if the network adapter works obviously.  I suggested that it was probably a problem of windows security, and they said to reinstall windows.  Very frustrating.  Any help out there?

I finally got internet connection ignoring suggestions from tech support and following my instinct that he was related to security.  First, I removed the McCaffy and turned off the windows firewall.  Then I crossed the ip configuration for the 6th time and ended up dhcp and my dns settings in tcp/ip to work and I had internet.  Firewall turned on him again and consider using Windows Defender.  I complete installation tomorrow after that updates Windows Update are downloaded while I'm resting.

Tags: Dell Products

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