My office creative cloud suddenly IMPOSSIBLE to synchronize files
My desktop creative cloud application has suddenly STOPPED synchronize our files.
He always gives us a window with no option of viwieng the file now to synchronize. It's just a gray window.
Now on our windows it works fine. It's just for mac? Because we use and happy of the way it syncs all of our files for later a month or more.
Please refer to: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
Concerning
Stéphane
Tags: Adobe
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Creative cloud stupid attempt to synchronize files that no longer exist
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I have an email from the Adobe Support that solved the problem:
Hi Bruno.We pushed an update Sunday (V 2.1.1.110), which should solve the problem. If this isn't the case, please try to delete the db files, follow these steps:(1) quit Creative Cloud Desktop App and then the process CoreSync and Office Service from Adobe using the activity monitor (Mac) or the (Win) Task Manager2) go to:
MAC: /Users/
/Library/Application Support/Adobe/CoreSync on Mac OS X Note: Users of library user folder is hidden at startup with 10.7 or later version, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
WIN: C:\Users\
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Hi Luca,
Please follow the steps below:
(1) uninstall Creative Cloud Desktop Manager:
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(2) delete following folders: ( If you do not see any folder skip this step )
C:\Program Files (x 86) \Common Files\Adobe\OOBE
C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager
C:\Program Files (x 86) \Adobe\Creative Cloud files
C:\Users\
\AppData\Local\Adobe\ MAA UPDATER and OOBE ( App data & Program Data is hidden folder please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista) \Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD
3 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.
Download Adobe Creative cloud apps | Free trial of Adobe CC
Let us know if that helps.
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Bani
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You cannot install previous versions with a trial. You must have a subscription.
with a subscription, just after the point 1/2 towards the bottom of the page is a portal showing how to install previous versions, https://helpx.adobe.com/creative-cloud/help/download-install-app.html
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hope that it hlps.
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Hi Paul,.
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Please, try the following steps:
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Always the same?
Follow the procedure below:
Please follow the steps below:
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Click on the Finder and search options listed next to icon located Apple in the upper left of the screen and click on the "Go" menu button and select 'utilities '.
(Applications > Utiliites)
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Click on the link below and download & run the cleaning of Adobe tool:
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Thank you
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Hi Cecil,.
http://forums.Adobe.com/thread/1237853 can help.
Thank you!
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I'm on a Mac Pro running OS X 10.8.4 fully patched, 8 GB, and many many GB of free storage.
Help appreciated.
Doug
Only, I met the same problem. Before trying the more elaborate fixes offered here (I am always wary of recommendations to use the root account or disable any security software!), I have restarted Adobe Creative Cloud and tried the update process again. It worked correctly this time.
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