my old account synchronization does not work on 'forgot my password link', how can I recover my account?
Hello
2 minutes ago I reset my fire Fox, because I had a few Add-ons unnecessary on my fire Fox, before rebooting, I had my sync on fire fox 34 v. account after reset now I can't use my account because I forgot my password, I used this link : https://account.services.mozilla.com/forgot to retrieve my password but to pop every time this error: "unable to locate your account. Please check your user name.
so, how can I recover my password?
more info: I used my email inbox to find my account name and password, I found a subject of the e-mail: "Verify your account" I clicked on [Verify] and fire fox sent to this address: [email protected], > > please confirm your firefox help question!
[click here to check your e-mail] after clicking on I visited the link, arises in fact!
What do?
Please help me I have so many important saved passwords and history on my latest data.
Thank you very much.
"before the reset, I had my account for synchronization on fire fox 34 v."
Why do you use Firefox 15.0 now? It uses an older version of Sync - 29 Firefox and later versions use a different, more recent synchronization version that uses another type of account - https://accounts.firefox.com/signup
The old and the new version are not compatible with each other. Users can update one account of synchronization for the new version, but there is no way to "go back"; as it appears, you can try to do it with this old version of Firefox 15.
In addition, you absolutely need your password, without it you can not connect on Sync and if you happen to change your password - your data is erased from the sync server. The password is used for data encryption method. Without the password entered, data is useless - no way to decrypt your data when it is retrieved from the server.
Upgrade to Firefox 35 mentioned guigs2 and try to open a session for synchronization through this version. Forget about 'update' from your account. If you were using Firefox 34 before, you already have the new account Sync. But you better have your password, because if you "reset" this account with a new password to your data will be gone.
Tags: Firefox
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