My Photosmart 3210: when scanning slides 35 mm, the scan results in a single image

Photosmart 3210 all-in-one

Mac OS 10.6.8

HP software: HP_Installer_Photosmart_Full_Group12_10.3.dmg

This is my 1st attempt to digitize old 35mm color slides. At the first trial, the scanner produces four good images. On the next sweep attempts, it produces only a single image containing four slides and a message in the printer says "no scan options".

I tried your troubleshooting ideas: unpluggng the printer, uninstall/reinstall the software HP & pilot.

All other functions of the word OK printer. Any ideas?

macintod

Thank you, Sean.   Scanning is now the induvidual pictures production. But I had todo several other procedures.

I have reset the printer according to your instructions, but it had the same negative results.

I then unplugged the power from the printer and the signal cables, and then reconnected them and restarted the printer. I then reset the printer by you instructions.  I restarted my iMac's "HP Scan", selected slides in the HP scan profiles and pressed 'Scan '.  The result was four individual images.

Thank you very much.   macintod

Tags: HP Printers

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