My printer is stuck on 'initializing '.

I have a HP Color Laserjet PRO MFP177 that all of a sudden is blocked inititialization mode. I tried the solution of hard reset, plugged directly into the wall outlet, but it's not helping. I use this printer for my business and it is killing me is not not able to use it.

Help, please!

Hi Scuba_Lou,

Have you tried the reset I sent you?

Usually, the serial number is located on the rear of the unit.

Some units, it is located inside the printer.

Since you are able to scan, the printer is detected from the computer and we can run the Print and Scan doctor to retrieve the serial number through this software.

Try printing Scan Doctor for Windows and HP.  Go to step 1: download the Print and Scan doctor. Then, the section for additional material review functions. The serial number should be listed under the printer menu, advanced print data.

I hope this helps.

Thank you.

Tags: HP Printers

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