My queue says there 1 document sitting in it, but when you look at the queue there is nothing there

I can not print anything because the print queue think there is something stuck in there, but there isn't. The small printer icon appears at the bottom of my screen showing the existence of an item in the print queue. When you actually open the print queue to the top, there's nothing there. I tried to stop the printer spooler and restart it but that has not worked. I use a HP Photosmart C5180 series. If anyone has any ideas how to help me I would appreciate it a lot. Thank you

Hi Julie,.

The operating system you have installed on the computer?

See the articles:

Unable to print? Print jobs are stuck in the print queue

http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&DLC=en&docName=c02205477

Solve printer problems

http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Note: Please select the operating system in the right corner and solve the problem.

Let us know if you have other questions about Windows in the future.

Tags: Windows

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