My ram upgrade will not work

I have a

Tip: Hewlett-Packard 097Ch

The bus clock: 800 MHz
BIOS: Hewlett-Packard 786 1 v01.05 16/06/2004

3.00 gigahertz Intel Pentium 4
cache of 16 kilobytes main memory
1024 kilobyte secondary memory cache
Hyper-threaded (2 total)
running on Windows XP Professional Service Pack 3 (build) 2600
We went on our monitored computer crucial.com and we found that we could upgrade our RAM from 1 GB to 4 GB
Memory: DDR PC2700, DDR PC3200

Type of memory: DDR PC2700, PC3200 DDR, DDR (non - ECC)
Maximum memory: 4 GB
Currently installed memory: 1 GB
Total of the memory locations: 4
Available memory Slots: 0

I bought the RAM compatible and installed, but I can not start the computer.  I get some kind of splash screen and the numbers in the upper right away at about 500 MB something tick and then stop, then nothing.  I put in our old ram - only 1 GB of total and the computer works fine.  I read in another form that I need to change the/MAXMEM in the boot.ini to 4096 but I can't because it resorts to default as soon as I press ok.
Because we have spent some money for this RAM I am resistant to him give up and return to 1 GB of RAM.
Please get back to me quickly because I don't want to have to go out this computer to someone to fix it for a lot of dollars when he could and probably is very simple

The switch/MAXMEM, it's NOT what you want.  This has nothing to do with your problem.

It is much easier to find the specs for the OEMs from companies like HP if you give the computer model rather than a code name of obscure motherboard.  Assuming that your motherboard can really take 4 GB (and the Crucial scanner is usually fairly accurate), it seems that if one or more of the new RAM sticks are bad or are not properly seated.

Assuming that your old RAM was 4 x 512 MB (info was useful, too), you know that all 4 taken work.  Just try one of the new installation RAM sticks and start the computer.  Tell him separately with each stick.  Which should allow you to determine which, if any, of the new RAM is good.  Most of the RAM comes with some kind of warranty, unless you bought the cheapest possible source.

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