My "restore from backup" does not end as the screen lock appears

I got a new iphone with 64Meg and OIS 9.3.3 6 operating system. Before putting in my business phone; I backed up my data on itunes using my PC with Windows 10. As I'm trying to "restore backup" on an iphone same 6, I was unable to do, when to halfway through the download process, the screen lock appears and disconnect the iphone from itunes and the download stops. It seems to be appx 29 minutes for download; but I never got rained only 7 minutes to download completion before the screen is locked or the battery at 100% load indicator disconnect the iphone.

I have disabled all notifications, deleted my AOL Mail, set the screen saver to "never", off of password, all without success. Help!

Hello, Franklytex!

Welcome to the communities of Apple Support and post your first message! Looks like you have a problem to restore your backup from iTunes. I know how important it is that your iPhone can be restored properly! Read this article which has steps for you If your iTunes backup could not be completed or you can not restore from a backup. More precisely:

Try again after each step

  1. Make sure you have the latest version of iTunes.
  2. Connect your device to your computer with a cable USB, then Select your device in iTunes. If your device does not appear in iTunes, you must correct this problem until you can continue. Or, if you have forgotten your password or your device is off, know what to do.
  3. Turn off your computer and your iPhone, iPad or iPod touch. Then turn on again them.
  4. If you use a Mac, skip this step. If you use a Windows PC and iTunes will not respond or never ends your backup, you may need to to update, edit, disable or uninstall your security software.
  5. If you have multiple computers, try to make a backup on your other Mac or PC. Otherwise, use iCloud for save your device and restore it from your backup to iCloud.
  6. If you see an alert indicating an error has occurred, your backup is corrupt or incompatibleor there is not enough disk space, find your error message below to learn what to do next.
  7. Contact Apple technical support.

See you soon!

Tags: iPhone

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