My scanner from veho VFS-001 film after working perfectly for a few weeksrefused to accept on PC after leaving for a few weeks. VEHO believe he may have been touched by your software updates, particularly for the 3 pack.

Scanner not accepted after initially working Ok and think have damaged the scanner software updates. When reported to VEHO that service pack 3 has been installed now they said that this could be the problem. would you agree?

Hello Captain Kilworth.

Thank you for your message.  You have the latest driver for your scanner from VEHO VFS-001 Film?  If this isn't the case, you might check with VEHO to get the latest drivers that may be compatible with Windows XP Service Pack 3.  If the Service Pack has indeed caused your scanner to stop working, you can click HERE to get instructions to remove Service Pack 3.  Please let us know if it did or did not help to solve your problem.
See you soon

Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

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