my screen is limited to 32 colors

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• Computer laptop screen bottom screen will display only (solid colors) NOT (wallpapers)

  HP Pavilion dv6 Notebook PC

  HP Pavilion dv6-6b27nr

  When the laptop is fully charged, the display screen (show all icons) BUT the rear display on the ground (not wallpaper shows) it shows (solid colors) 'ONLY '!

  I went to "Customization Setting" and attempt to change the display screen back to the ground.  But the only Images of the laptop/Notebook computer's display solid colors.

  I have Triple checked graphics display adapters for all "the Dates. All graphics cards are Up To Date.

  Programs and mobile devices are 'All' to date.
  

  Graphics card: Intel (r) HD Graphics Family
  

  Graphics processor information:

  Graphics processor in use: Intel HD Graphics 3000

  Video BIOS: 2104.0

  Current-mode graph: 1366 X 768

  Date of report: 23/03/2012

  Driver version: 8.15.10.2372

  Operating system: Windows 7 Service Pack 1 (6.1.7601)

  DirectX version: 10.1

  Physical memory: 8139 MB

  Minimum graphics memory: 32 MB

  Maximum graphics memory: 1696 MB

  Used graphics memory: 190 MB

  Processor: Intel64 family 6 model 7 Stepping 42
  

  I've done everything possible to resolve the problem and nithing worked... Restored pilots, of the United Nations installed drivers and re installed drivers. A ran a complete OID of the system on the laptop. I spent about 55 hours trying to solve the problems. I even had (2) ch from Technical Support and (1) Tech advanced HP trying to solve the problem, nobody could understand anything...

  Bottum line... A complete restoration of the system to factory setting. Everything like the opening and put in works for the first time...  Of Corse, I saved what programs and Documents and records, I needed (about 154 GB of data).

  The laptop is now back to its good working condition...

  I want to thank you for taking your time to try to help me with this problem I've had with my laptop...

  Thanks again for all your time and agricultue in comfortable me...

  TripleAceS

  Tereso T. Vasquez

  CustumDesingGrapics

  Concord, California