My sistem 5.1 audio does not work properly when I connect to the internet


I just bought a Genuis 5005 5.1 audio sistem and I have a problem with him: it will not work properly when I get on the internet (the center speaker does not work).

I also bought an Asus Xonar DG 5.1 soundcard which works perfectly. I installed and also installed the driver for it.

When I play music/videos to my hard drive, all speakers work fine, but when I enter the internet videos/Music Center speaker does not work...

I hope someone can tell me how to solve this problem... Thank you

Later edit: I managed to solve the problem by selecting the "2 channel" option in my sound card driver.


I managed to make it work with my audio driver 2-channel. Thank you for your time :)

Tags: Windows

Similar Questions

  • Problems with my sound doesn't play not even though the settings say that the audio does not work properly

    recently I went on vacation... sound computer works very well before I left. Came back, and now the sound does not work.  I checked all the settings and it says everything is working. I've done some research and there was only one window to come when I rebooted that says a file with the extension dll is not found.  So I restored by computer back to before I left on vacation, but still no sound.  No pop up with the dll is not found though.  I went in the "maintenance" section and found it seems to be a few questions audio below is the scheme which is the filler. Hope this is enough information for assistance.  said the task of event 20 116.  I have an ACER one with windows. the computer has HDMI dolby and realtek.

      0 x 800000000000000



    Judy Hello,

    Thank you for visiting Microsoft Community and we provide a detailed description of the issue.

    According to the description, I understand you have a problem with the sound does not work properly in the computer even if the settings say that the audio does not work properly.

    Certainly, I understand your concern and will try my best to help you.

    I appreciate all your efforts really to try to solve this problem.

    This issue would have intervened if the sound card has went wrong in the computer or audio drivers have been corrupted.

    I would suggest trying the following methods and check if that helps.

    Method 1:

    I suggest you to refer to the procedure described in the article below and check if it helps.

    No sound in Windows

    Note: The above article will help you identify and solve its current problems in Windows, including no sound from your speakers or headphones.

    Also try to install the latest drivers from the chipset in the system and check if it helps.

    If the problem persists, follow method 2

    Method 2:

    How to use the tool File Checker system to fix missing or damaged system files, please follow the steps in the link provided below.

    Note: System File Checker is a Windows utility that allows users to find corruptions in Windows system files and restore the damaged files. This article explains how to run the tool (SFC.exe) System File Checkerto scan your system files and to repair the missing system or damaged files from Windows or Windows 8 8.1. If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected.

    I hope this information is useful.

    Please let us know if you need more help, we will be happy to help you.

    Thank you.

  • I get an error code, ""this device does not work properly because Windows cannot load the drivers required for this device. " (Code 31) "on the computer.

    My drive hard seagate is not recognized on my laptop, I can see it in the legacy of the laptop but has an exclamation deside it, there a message when I tried to solve the problems, error was not fixed, the device status is "this device does not work properly because Windows cannot load the drivers required for this device. (Code 31) »

    Is anyone know how can I access my hard drive again?

    Thank you


    You has made changes to the system before the error appearing?  Cancel the changes.

    (1) in Device Manager > right click on the driver, and then select uninstall

    Reboot and Windows will reload the driver

    (2) remove the upper & lower filters that cause errors in Code 31

    Access the manufacturer's Web site and search for updated driver

  • This device does not work properly because Windows cannot load the drivers required for this device. (Code 31)

    Original title: this device does not work properly because Windows cannot load the drivers required for this device. (Code 31) in graphics AMD - 8151 HyperTransport (MC) AGP3.0 Tunnel

    This device does not work properly because Windows cannot load the drivers required for this device. (Code 31) in the graphics AMD - 8151 HyperTransport (MC) AGP3.0 Tunnel, what do I do to fix this help please.


    Hey Jake,

    Follow these methods.

    Method 1: Follow these steps:

    (a) restart your computer if you have not already done so. There is always the possibility that the error Code 31 that you see was caused by a temporary problem with Device Manager. If so, a simple reboot can solve the Code 31.

    (b) have you install a device or a change in the Device Manager, just as the Code 31 error appeared? If so, it is very possible that the modification caused the Code 31 error.

    (c) cancel the change if you can restart the computer and then check again the error Code 31. Depending on the changes, some solutions may include:

    Remove or reconfigure newly installed unit.

    Restore a version prior to updating the driver.

    Use system restore to undo the Device Manager recent related changes.

    (d) to remove the registry values filters upper and lower. A common cause of errors in Code 31 is the corruption of two registry values in the class of the CD-ROM/DVD-ROM drive registry key.

    Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following link.

    Method 2: Update the latest graphic drivers.

    Updated a hardware driver that is not working properly ' t-work correctly

  • Computer does not recognize network. -This device does not work properly because Windows cannot load the drivers required for this device. (Code 31)


    I have problems connecting to my network. I stay in a House (not my own) and I can't connect to the network in this House. When I choose the option 'connect to a network', nothing happens. I followed the instructions to display the "Device Manager" and watch the 'map', and he said:

    "This device does not work properly because Windows cannot load the drivers required for this device. (Code 31)

    Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available. »

    When I click on this button, nothing happens... Should I simply wait for Microsoft to return to me - or is there something else I need to do?

    Thank you!


    You must get the drivers latset for m computer support site.

    Delete the "false: entry in Device Manager and install the new drivers."

    Jack-MVP Windows Networking. WWW.EZLAN.NET

  • Error: This device does not work properly because Windows cannot load the...

    I get this error message "this device does not work properly because Windows cannot load the drivers required for this device. (Code 31) "via a wired connection. And that's the Microsoft 6to4 adapt #7 and the same card but the #4 one.  Are these drivers or another file that I could use DL?

    Hi JasonBedgood,

    1. Once you get the error message?
    2. did you of recent changes on the computer?

    This error occurs if the required driver is not installed or the driver is damaged.

    I suggest that you update the driver for the device and check.

    How can I update the driver for network card on the computer

    1. click on Start, click Control Panel, and then double-click System.
    2. click the tab hardware , and then click Device Manager.
    NOTE: If you are prompted for an administrator password or for confirmation, type the password, or click continue.
    3. click on network adapters to expand.
    4. under network adapters, double-click the entry for Microsoft 6to4and then click driver .
    5. click on Update driver software.
    6. follow the Wizard update software driver to update the driver for NICs .

    Updated a hardware driver that is not working properly ' t-work correctly

    If the device driver update did not help then check the link below for one of the thread with the question and try the steps mentioned by Lionel Chen on January 9, 2008

    I hope this helps!

    Halima S - Microsoft technical support.
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Huawei Mobile Connect 3 G Modem this device does not work properly because Windows cannot load the drivers required for this device. (Code 31).

    System: Windows 7 Ultimate 64-bit. QC processor 2.5 Ghz, 4 GB RAM, Nvidia 9600GT. The work of modem very well until about a month. Uninstalles the device, I reinstalled it but the same messages. I've updated the driver and software, still nothing. In safe mode, the modem driver is loaded and the devicemanager reports that the device is functioning properly. Once the system is booted in normal mode divcemanager reports: this device does not work properly because Windows cannot load the drivers required for this device. (Code 31). Help, please. I check the settings for the 6to4 drivers and there is no problem.


    Hi rui2010,
    Place your machine in a clean boot State to see if another application is in conflict with the modem.
    If this fails, I recommend you reach out to the community Hauwei for assistance:

    Aziz Nadeem - Microsoft Support

    [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

  • my audio does not work properly, how to solve?

    I use dell vostro 1014 and use windows 7 32 bit, my audio is not working properly, how to solve?

    Hi TareqRahman,

    Here are solutions to some common sound problems on your computer. These solutions can also help if you hear no sound from your speakers or headphones, or if there is a problem with the sound you hear. For a tutorial step by step to help you identify and fix common audio problems, see:


    Tips for solving common audio problems

    See also:

    No sound in Windows

    It will be useful.

  • Satellite M40: USB Audio does not work properly in ACPI mode

    Hi all
    I just bought a laptop Satellite M40 whose purpose is to be used as a portable audio system.
    For this, the USB audio devices are an excellent solution.

    Unfortunately, although it was working properly when recording (sound is perfect with all devices compatible USB Audio, I have tested), there is a problem in reading that I had a lot of clicks and POPs.

    After a lot of research trying and google, I solved the problem by changing the computer ACPI PC Standard mode.
    This is a workaround.

    But this way, I don't remember what my status of battery, and my laptop does not shut down automatically.
    Actually, my laptop is no longer run as a laptop :(

    I suspect a very serious problem in a Toshiba components management. In particular, I wouldn't be surprised to be told that freeze the cords of some regular system of court management, and therefore the 10ms buffers audio USB fall in against the recess.

    This would be so much bother me if I were not part of the technical support team of the company that launches also a few new audio USB products who will not fail to work correctly with laptops.

    My question is:
    Is there a driver / updating bios that gets rid of this problem?
    If a person of Toshiba technical support to address this issue directly with me, I'd be happy to help, as I am personally and professionally concerned.

    Thanks in advance.

    [Edited by: admin]


    I put t know what USB audio device you use, but most of the USB audio devices cannot use the USB power. These devices have need of an external power supply of A.C and especially this external power supplies are delivered with the USB audio device.

    Also, I read on some sites that the pop occurs sometimes due to non synchronicity of the modules different buffers or / and of the use of certain applications in parallel.

    The computer ACPI PC Standard mode change is one of the many solutions and proposals
    You can check some patches from Microsoft. Check if all updates from Microsoft are installed.
    Also change the performance options in the options of the system to adjust for best performance.
    Disable Windows messenger.
    Virtual memory should be set to custom size and initial size and maximum size must has the same value (ie. 512/512)
    In the system.ini should the vcache is also the same: MinFileCache = 16384, MaxFileCache = 16384
    Disable the peripherals such as scanner, printer.

    As you can see, these issues could occur on all computers (desktop and laptop) and it s is not a problem of Toshiba. Also, contact the manufacturer for support external audio device and detailed information.

    Good luck

  • Scaling fonts does not work properly - 125% is to double the size of 100%


    I just got a new monitor with a resolution of 2560 x 1440, and now I have problems with the font size. The setting of 100% is extremely low, but then when I put the setting to 125%, fonts are at least double the size. A value of 110% is also significantly higher than 100%. I also note that in the window where I put the scaling, the sample policy shown at 100% is longer so that I can see actually in the system.

    Here some screenshots: (comparison with the actual size settings dialog box)

    Y at - it an explanation of why the setting of 100% is so small?

    Cheers, Robert


    I understand that you are facing problems with the police in your computer.

    I suggest you consult the following Microsoft articles and check if it helps you to set the size of the correct font on the computer.

    Method 1:

    You can read these articles Microsoft and check if it helps.

    Make the text on the screen larger or smaller

    If the problem persists, I suggest to change the resolution of the screen and check if it helps.

    Change your screen resolution

    Method 2:

    If the problem persists, I suggest you to update the video card drivers and check.

    To do:

    Updated a hardware driver that is not working properly

    You can also see the following article for more information.

    Get the best display on your monitor

    Hope this information is useful. Please let us know if you need further assistance.

  • Samyak Veera - Audio does not work properly

    Hi my name is Samyak Veera from United States

    I purchase new Laptop Inspiron 11 3000 Series 2-in-1. It is the audio player doesn't work does not correctly, I tried repeatedly, but failed to get the solution. Now I am out of the city and slaughter very bored but not able to hear any song. I have no any number. to contact customer service. If someone have the customer only. so please suggest me. If solve you my problem, it would be good for me.

    Thank you

    Solaine Veera

    Hello. Download and install a new copy of your audio driver. Go to Inspiron selection page and select your model or enter your service tag in the box, he. The audio driver will be in the Audio category - it is probably a Realtek driver.

    This is the technical support contacts in the United States.

    If you need help from this forum, please indicate the name of full model of your laptop. Inspiron 11 models

    Inspiron 3148 and 3135, 3137 3138, 3147.

    As well as the name of full model, please include some details about the problem you are having with your audio files.

  • Mute the Audio does not work properly

    When the inhibition of the audio in the timeline panel, the audio tracks becomes red and there is no audio while playing the current clip.

    But if I insert a new clip, the audio is played event if the audio tracks are still red. To remove the sound I have to reactivate and mute again.

    The only way I found to get rid of the sound, are to send it to a device airplay with powered speakers, or stop to listen to music while working as a prelude and speakers to a minimum.

    HI zubrick,.

    Thanks for trying to prelude and highlighting the problem.

    I just checked and confirmed that this problem exists is prelude. After the audio muting and a new clip of loading, he keeps silent position tracks but the behavior changes.

    Ideally, prelude does not hold the position of muted after the opening of a new video.

    I'll probably discuss the issue in my team and try to solve it.

    Customer feedback is important to us. continue to write in the case of any confusion.

    Thank you


  • Wireless Mouse 5000 does not work correctly when moved away from the transmitter.

    I have the mouse as shown in the title with new batteries.
    My installed OS Windows 7 x 64 SP1. A clean installed on the computer without additional software in the meantime.
    When I connect the transmitter (2.4 ghz v7.0 model 1423) the mouse to the computer, it identifies only, and the mouse works.
    In devices and printers, the transmitter is under indefinite and after installing IntelliPoint 8.2 64-bit for Windows 7, it remains the same.
    Sometimes the mouse does not react on the screen, as it got stuck and moving in parts rather than sequentially. Including the mouse buttons that do not meet at the moment.
    If I bring the mouse close to the transmitter, the problem goes away and it works fine.
    After the test, no relation to the load on the processor, the problem appears randomly.
    I tried to replace USB ports but no change, the problem goes away only if I put the mouse close to the transmitter.
    Original title: Wireless Mouse 5000

    Hello Tomer,.

    Thanks for the reply.

    You can check the following items and check if it helps to solve this problem:

    The wireless keyboard or mouse may not respond and may start and stop at irregular intervals
    Troubleshoot a wireless mouse that does not correctly
    Troubleshoot the incidents of the response to the mouse or wireless keyboard

    If the problem persists always, as mentioned above, contact Microsoft Hardware support for assistance. All material related to problems are treated by them.

    Email us if you have any other issues related to Windows.

  • How can I download the new update on my Macbook pro when the password is not working? When I connect to the Adobe site with the same user name and password it DOES not work. I don't understand why.

    So I have a macbook pro - and she advised me that I had to update my Adobe flash player. So I go through all the steps and I'm stuck at the last stage, where he asks me my user name and password. I go in there correctly - several times and it does NOT connect. He shakes to show that there's an error. Double check my file AND I go to the Adobe site to connect with the same information. and it works very well.

    WHAT IS THE PROBLEM? Help please.

    Could you please try ComputerName administrator as username and the password as password.

    I hope this works.


    Hervé Khare

  • How can I get the sim unlock card or carrier unlock t mobile USA, I use my phone in India and my sim card does not work and when I checked with the apple support, they said, it can be locked my previous carrier T-mobile USA, which is a solution

    How to unlock carrier T - Mobile USA, that I'm unable to use my phone in India as it says sim does not, I checked with Apple support they said previous carrier may have locked

    You will need to contact the carrier, it is locked to and follow their unlocking procedure. Only the carrier to ensure that it is locked can allow and process a request for unlocking.

Maybe you are looking for

  • Satellite A105 does not start from the CD Rom

    Today WinXP fall & I decide to reinstall.I change in the Bios to boot to the cd-rom first.But she continue to start the hard drive first. I don't know what to do, because I don't Win & I can't boot from any device except the HARD drive. Any body can

  • WMP 11 does not add the files in folders, I got to watch, and does keep a record of the aforementioned files.

    When trying to get windows media player to watch records, going "file > add to library > advanced options > add" WMP responds in any way and when I reopen it add it to the dialogue of the library, the files I've selected are no longer in the box. App

  • Blue screen 0 x 116

    original title: BlueScreen BCCode: 116 BCP1: FFFFFA8005A094E0 BCP2: FFFFFA6002515F9C BCP3: 0000000000000000 BCP4: 0000000000000002 What can I do to fix this?

  • How to remove a program called mirar

    someone may be useful, I found a program on my system called mirar and I tried to uninstall, and he refused to get out of my system please can someone be useful?

  • Can an Agent selectively connect on some CSQs

    Hi all We use the CRS 4.0 (5) and CCM 4.1.3. The agent uses CAD to connect to the system. My question is: If an agent is part of several CSQs, if it is a way for the connection agent to selectively connecting to some queues not others? I know that yo