My sister has been on my laptop and downloaded reports shopper, when I do a scan, what he talks about threats and will not set them and I can't remove the progam that she uploaded as I can't find it any where can you help?

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  3. do you have an error message when you play this DVD in Windows Media Player?
  If your computer has problems play a sound, try using the Audio playback problems resolution to solve the problem. For measures and additional information, see o ink below.
  Open the troubleshooting of Audio playback
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  http://Windows.Microsoft.com/en-us/Windows7/set-up-speech-recognition