My touchscreen is unresponsive after ios 9.3.2 and apple support isn't helpful!

My 5s, 16 GB iPhone was working fine until the 9.3 ios updated. After that, I started to see the shift in my touch screen. After the 9.3.1 it began to increase and in ios 9.3.2 it became worse. Two days before my touch screen froze and I couldn't do anything. I tried 'restart', nothing has worked. I tried to reset my touch screen started working fine again. I've restored my itunes backup and screen frozen again.

From there, I tried resetting twice but nothing works the lock screen works sometimes and then touch screen freezes after that the phone is unlocked. The "home" button and the power button works and responds very well.

I contacted Apple imagine Service Center, but they have not even check it with the technicians. They saw my phone simply go outside, asked if it is in warranty, and when I said 'NO', they said we must change the touchscreen with a value of 12 000 rupees. I asked them to downgrade from iOS, but they told me that they do the downgrade at all.

For updating a buggy software, I should pay 12 000 rupees to continue using my mobile. I called the phone number of Apple, but the recorded voice put me on hold for 20 minutes before I finished the call in frustration.

Don't know what to do! Wasted my money for a phone expensive buggy! Advice in this regard are very much appreciated, thank you.

Where did you buy this phone? It can be repaired in the country where you purchased it. No wonder if they refused a maintenance operation if it was bought abroad. iPhones don't have international warranty. Updates don't cause physical problems. Most likely your device has a hardware problem. In any case, you can try several troubleshooting steps (restore to factory as the last hope)

Try resetting your device. This will not erase your data stored on that device.

  • Press and hold the sleep/wake button
  • Press and hold the Home button
  • Press and hold both buttons until the display turns off and on again with the Apple logo on the subject.

Alternatively, you can go to settings - general - reset - Reset all settings

If that doesn't work, restore your device to factory settings. Please note that this will delete the data on your device.

Take a look this Apple Support article: use iTunes to restore the iPhone, iPad or iPod to factory settings - Apple Support.

Tags: iPhone

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