my wifi is not working, and my troubleshooting does not start on my computer toshiba laptop? and he tells me that my bluetooth must be turned on?

my laptop WiFi does not work and when I try to trouble shoot the problem he told me that my troubleshooting does not start and also, I get a message telling me that my Bluetooth is turned off?, but this problem all started when I tried to sing on the web and it keep going back to the sign in screen then I cleaned a lot and finally was a less able to get to my office on it but still no wifi and not able to start troubleshooting and still receive a Bluetooth message not on. ????? Help! Please, I beg you!

Hello

Thank you for writing to Microsoft Communities.

Until we start troubleshooting on this issue please provides us with additional information by answering a few questions below, this will help us better solutions to the problems.

1. What is the brand and model of the computer?

2. what exactly happens when you try to connect to a WI - FI connection?

3. you get any error message?

4. are you able to connect to the Internet by cable?

5 are. what store you referring?

6. what operating system is installed on your computer?

7. the problem occurs in safe mode with networking?

Please go ahead and follow the steps mentioned and later a update on the State of the question.

If this is a recent problem, then you can try a system restore to Normal mode or safe mode and see if it helps.

Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

To run the system restore, you can see the following link.

How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows 7:

For Windows 7: http://windows.microsoft.com/en-US/windows7/System-Restore-frequently-asked-questions

For Windows Vista: http://windows.microsoft.com/en-US/windows-vista/System-Restore-frequently-asked-questions

How to restore Windows XP to a previous state: http://support.microsoft.com/kb/306084

Note: When the computer is in safe mode, System Restore does not restore points. Therefore, you can not undo a restoration you performed when the computer is in safe mode.

Reference: Wi - Fi and in Windows network connection issues:
http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

Please follow these recommended steps and post if you still experience the problem.

Tags: Windows

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